T4_DP10.10_After installing DP 10.10 idb, idb-cp and as are services are down

  • Document ID:KM03288392
  • Creation Date:16-Nov-2018
  • Modified Date:16-Nov-2018
    • Micro Focus Products:
      data protector 10.10

Archived Content: This information is no longer maintained and is provided "as is" for your convenience.

Summary

The installation failed to create IDB

Question

We have installed the lastest versión of DP (10.10) on a CentOS 7.5 OSWhen we run the services, we get the following error:8<---------------------------------------------------------------------------------------------------[root@DataProtector as]# /etc/init.d/omni start Cannot start "hpdp-idb" service, system error:[2] No existe el fichero o el directorioCannot start "hpdp-idb-cp" service, system error:[2] No existe el fichero o el directorioCannot start "hpdp-as" service, system error:[2] No existe el fichero o el directorio--------------------------------------------------------------------------------------------------->88>---------------------------------------------------------------------------------------------------[root@DataProtector sbin]# ./omnisv.sh status ProcName Status [PID]=============================== crs : Active [15835] mmd : Active [15833] kms : Active [15834] hpdp-idb : Down hpdp-idb-cp : Down hpdp-as : Down omnitrig : Active Sending of traps disabled.===============================Status: At least one of the Cell Server processes/services is not running.--------------------------------------------------------------------------------------------------->8

Answer

Not sure if this is applicable for you:
1- Change locale to utf8. (you can use this article: https://www.rosehosting.com/blog/how-to-set-up-system-locale-on-centos-7/)
2- Ensure that locale and su - hpdp -c 'locale' both indicate utf8
3- Reinstall Data protector
We can also try to avoid uninstalling Data protector using the following procedure (but I prefer the previous one):
1- Change locale to utf8. (you can use this article: https://www.rosehosting.com/blog/how-to-set-up-system-locale-on-centos-7/)
2- Ensure that locale and su - hpdp -c 'locale' both indicate utf8
3- Execute :
/opt/omni/sbin/IDBsetup.sh
4- Update “/etc/opt/omni/client/omni_info” with cs component:
/opt/omni/bin/omnicc -put_component_str cs client/omni_format client/omni_info A.09.00
5- Re-import the Cell Manager host and Installation Server to the cell:
omnicc -import_host
omnicc -import_is