Summary
Customer had problems with one user on one pc, the user worked on other ones.
Question
We are running APM 9.30 on Linux. I have one user that is getting the bellow error wen trying to access RTSM in APM. If we try from a different computer the issue dose not appear.
We have cleared IE temp/cookies, We have also cleared the Java temp files.
Error message is:
A fatal error has occured
The application might have entered an unstable state.
It is recommended that you close all browser windows and restart the application
java.lang.NoClassDefFoundError
com/hp/ucmdb/ui/ui_core/util/localeUtils
We have cleared IE temp/cookies, We have also cleared the Java temp files.
Error message is:
A fatal error has occured
The application might have entered an unstable state.
It is recommended that you close all browser windows and restart the application
java.lang.NoClassDefFoundError
com/hp/ucmdb/ui/ui_core/util/localeUtils
Answer
Deleting the ucmdb ui applet jars folder on %temp% solved the issue