Summary
HTTP Status 500 --{ "httpStatus":500,"message":"The provided version is invalid: v10"}
Error
When trying login to Service Portal, https://server/saw/ess, error message is shown in internet explorer
HTTP Status 500 --{ "httpStatus":500,"message":"The provided version is invalid: v10"}
Cause
some of services have incorrect version.
2018.02 -> V8
2018.05 -> V9
2018.08 -> V10
Fix
1. verify each pods' version
kubectl get deployments -n itsma2 -o=custom-columns=NAME:.metadata.name,VERSION:.metadata.labels.itsmaRelease,SERVICE:.metadata.labels.itsmaService
ex)
[root@server bin]# kubectl get deployments -n itsma2 -o=custom-columns=NAME:.metadata.name,VERSION:.metadata.labels.itsmaRelease,SERVICE:.metadata.labels.itsmaService
NAME VERSION SERVICE
auth 2018.08 itom-auth
autopass-lm-v2 2018.08 itom-autopass
idm 2018.08 itom-idm
itom-itsma-backup-deployment 2018.08 itom-itsma-backup
itom-itsma-certificate-deployment 2018.08 itom-itsma-certificate
itom-itsma-config-deployment 2018.08 itom-itsma-config
itom-pg-backup <none> <none>
itom-xservices-chat-ui 2018.08 itom-xservices
itom-xservices-gateway 2018.08 itom-xservices
itom-xservices-mobile-gateway 2018.08 itom-xservices
itom-xservices-platform 2018.08 itom-xservices
itom-xservices-redis 2018.08 itom-xservices-infra
itom-xservices-serviceportal 2018.08 itom-xservices
itom-xservices-ui 2018.08 itom-xservices
itom-xservices-xmpp 2018.08 itom-xservices-infra
propel-autopass 2018.08 itom-service-portal
propel-autopass-ui 2018.08 itom-service-portal
propel-bpm 2018.08 itom-service-portal
propel-bpm-ui 2018.08 itom-service-portal
propel-catalog 2018.08 itom-service-portal
propel-catalog-ui 2018.08 itom-service-portal
propel-diagnostics 2018.08 itom-service-portal
propel-external-entities-ui 2018.08 itom-service-portal
propel-idm-admin 2018.08 itom-service-portal
propel-launchpad 2018.08 itom-service-portal
propel-notification 2018.08 itom-service-portal
propel-portal 2018.08 itom-service-portal
propel-propeltool 2018.08 itom-service-portal
propel-search 2018.08 itom-service-portal
propel-subscription-ui 2018.08 itom-service-portal
propel-survey 2018.08 itom-service-portal
propel-sx 2018.08 itom-service-portal
propel-sx-client-ui 2018.08 itom-service-portal
propel-sx-ui 2018.08 itom-service-portal
sm-chat 2018.08 itom-chat
smarta-admin-ui-backend 2018.08 itom-smartanalytics
smarta-idolfarm-config 2018.08 itom-smartanalytics
smarta-installer 2018.08 itom-smartanalytics
smarta-mix-l2proxy 2018.08 itom-smartanalytics
smarta-mix-proxy 2018.08 itom-smartanalytics
smarta-search 2018.08 itom-smartanalytics
smarta-smsp-con-1a 2018.08 itom-smartanalytics
smarta-smsp-con-1b 2018.08 itom-smartanalytics
smarta-smsp-dah 2018.08 itom-smartanalytics
smarta-smsp-dih 2018.08 itom-smartanalytics
smarta-smsp-qms 2018.08 itom-smartanalytics
smarta-ss-agent 2018.08 itom-smartanalytics
smarta-ss-cfs 2018.08 itom-smartanalytics
smarta-ss-con-1a 2018.08 itom-smartanalytics
smarta-ss-con-1b 2018.08 itom-smartanalytics
smarta-ss-con-2a 2018.08 itom-smartanalytics
smarta-ss-con-2b 2018.08 itom-smartanalytics
smarta-ss-imgsvr 2018.08 itom-smartanalytics
smarta-st-con-1 2018.08 itom-smartanalytics
smarta-st-con-2 2018.08 itom-smartanalytics
2. if finding different version, recreate services with yaml file of NFS
if itom-xservices-gateway were '2018.05' then,
cd /var/vols/itom/core/suite-install/itsma/output/itom-xservices-4.2.3.1771-812/yamls
kubectl delete -f itom-xservices-gateway-svc.yaml
kubectl delete -f itom-xservices-gateway.yaml
kubectl create -f itom-xservices-gateway-svc.yaml
kubectl create -f itom-xservices-gateway.yaml
3. if step-3 is not helpful, open support ticket in order to create pods as right version
If one/some of pods is not correct version, you would have some trouble in previos installing, upgrading or restarting services.
In case, we would like to suggest submitting support ticket and verify it exactly with our Micro Focus Support team.