Duplicate BARCODE information from Media Agent, Not updating the Repository

  • Document ID:KM03280724
  • Creation Date:01-Nov-2018
  • Modified Date:01-Nov-2018
    • Micro Focus Products:
      data protector 9.07

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

Unable to perform barcode scan

Error

Duplicate BARCODE information from Media Agent, Not updating the Repository

Cause

Customer uses the same barcode for different media

Fix

To find out the duplicates, collect MSM debug of the scan session

[ 10] Slot: 94 Full "BARCODE01" ""
[ 10] Slot: 91 Full "BARCODE01" ""
 
Actions:
1. Eject medium which has duplicate
2. Replace barcode with another one which is unique
3. Insert the medium and then try again the barcode scan