Operations Agent, Performance Agent, GlancePlus and GlancePlus Pak 12.0x Extension of Committed Support

  • Document ID:KM03268521
  • Creation Date:15-Oct-2018
  • Modified Date:15-Oct-2018
    • Micro Focus Products:
      glanceplus pak 12.00
      glanceplus pak 12.01
      glanceplus pak 12.02
      glanceplus pak 12.03
      glanceplus pak 12.04
      performance agent 12.00
      performance agent 12.01
      performance agent 12.02
      performance agent 12.03
      performance agent 12.04
      operations agent 12.00
      operations agent 12.01
      operations agent 12.02
      operations agent 12.03
      operations agent 12.04
      operations agent 12.05
      operations agent 12.06
      glanceplus 12.00
      glanceplus 12.01
      glanceplus 12.02
      glanceplus 12.03
      glanceplus 12.04

Summary

Micro Focus is announcing a 1 year extension of Committed Support for Operations Agent, Performance Agent, GlancePlus and GlancePlus Pak 12.0x

Reference

 

 

Program overview
 

Micro Focus is announcing the extension of Committed Support for Operations Agent, Performance Agent, GlancePlus and GlancePlus Pak 12.0x as listed below.

Micro Focus is committed to providing the highest level of customer care to you while you determine your future strategy for Operations Agent, Performance Agent, GlancePlus and GlancePlus Pak 12.0x, and will provide support as indicated by the dates listed below.

Key program dates listed below for Operations Agent, Performance Agent, GlancePlus and GlancePlus Pak 12.0x are based on the time-based support policy under which end of support dates are announced as new product versions are released. Our goal is to provide you with a clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions.

  

 

Key program dates
 
Date Details
Oct 19, 2018 Support customer notification of extension of Committed Support

Previously announced support timeline:
Oct 31, 2019 End of Committed Support for Operations Agent, Performance Agent, GlancePlus and GlancePlus Pak 12.0x
Oct 31, 2021 End of Extended Support for Operations Agent, Performance Agent, GlancePlus and GlancePlus Pak 12.0x

Oct 31, 2025

 End of Self-Help Support with Rights to New Versions for Operations Agent, Performance Agent, GlancePlus and GlancePlus Pak 12.0x
Updated support timeline:
Oct 31, 2020 End of Committed Support for Operations Agent, Performance Agent, GlancePlus and GlancePlus Pak 12.0x
Oct 31, 2021 End of Extended Support for Operations Agent, Performance Agent, GlancePlus and GlancePlus Pak 12.0x
Oct 31, 2025 End of Self-Help Support with Rights to New Versions for Operations Agent, Performance Agent, GlancePlus and GlancePlus Pak 12.0x
 

 

Program documentation
 

» Affected product numbers list (.PDF)*

This communication is covered by the Business Support Agreement data sheet.

More information about obsolescence announcements for products and product versions formerly offered by Hewlett Packard Enterprise Company and now offered by Micro Focus International plc is available here.

  

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