ALM Octane CP7: An item’s comment that contains the “<p” tag may cause downtime

  • Document ID:KM03265122
  • Creation Date:08-Oct-2018
  • Modified Date:09-Oct-2019
    • Micro Focus Products:
      alm octane

Summary

ALM Octane 12.60 CP7 (12.60.4) - ALM Octane CP7: An item’s comment that contains the “

Question

ALM Octane 12.60 CP7 (12.60.4) - ALM Octane CP7: An item’s comment that contains the “<p” tag may cause downtime

The following symptoms may occur in relation to an item that contains in its comments a tag starting with “<p”  or a <p> tag:

  • Sending the item by email times out.
  • Updating the item times out, if it triggers a send mail business rule.
  • CPU usage on the Octane server spikes to 100%.

Examples of the code that causes these symptoms:

<pre> some text </pre>

<p some text /p>

Or

<p> some text</p>

<p> some text</p>

Please note: The tags above are not visible in the UI. In order to confirm the problem, we need to check the browser’s network log.

Answer

Cause of problem:

The comment with special tags triggers an infinite loop on the server due to a code issue.

Manual workaround:

Delete the comment that contains the special tag.