Customer requested closure even when troubleshotting was on going

  • KM03247208
  • 14-Sep-2018
  • 14-Sep-2018

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

Used to justify closed cases where on-going troubleshooting is stopped by customer, because Customer doesn't want to continue working here or because the issue was not happening anymore.

Question

Used to justify closed cases where on-going troubleshooting is stopped by customer, because Customer doesn't want to continue working here or because the issue was not happening anymore.