Business Service Management 9.26 Extended Support Plus

  • Document ID:KM03236385
  • Creation Date:30-Aug-2018
  • Modified Date:10-Sep-2018
    • Micro Focus Products:
      transactionvision 9.26
      service health analyzer 9.26
      real user monitor 9.26
      application performance management (bac)
      diagnostics 9.26
      business process insight 9.26

Summary

Micro Focus is announcing the availability of Extended Support Plus for Business Service Management 9.26.

Reference

 

 

Program overview
 

Micro Focus is announcing the availability of Extended Support Plus for Business Service Management 9.26 between September 1, 2018 and August 31, 2019.

Micro Focus is committed to providing the highest level of customer care to you while you determine your future strategy for Business Service Management 9.26, and will provide support as indicated by the dates listed below.

Extended Support Plus is available for the following products:

  • Business Service Management 9.26
  • Business Process Monitor 9.26
  • Real User Monitor 9.26
  • Diagnostics 9.26
  • Operations Manager i 9.26

Key program dates listed below for Business Service Management 9.26 are based on the time-based support policy under which end-of-support dates are announced as new product versions are released. Our goal is to provide you with a clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions. For more information, check our Software Support Policy.

  

 

Key program dates
 
Date Details
Aug 31, 2018 Support customer notification of availability of Extended Support Plus for Business Service Management 9.26

Previously announced support timeline:
Aug 31, 2018 End of Committed Support for Business Service Management 9.26
Aug 31, 2020 End of Extended Support for Business Service Management 9.26

Aug 31, 2024

 End of Self-Help Support with Rights to New Versions for Business Service Management 9.26
 
Sep 1, 2018 - Aug 31, 2019 Extended Support Plus available for Business Service Management 9.26
 

 

Program documentation
 

»Customer Letter (.PDF)*
»Affected product numbers list (.PDF)*

This communication is covered by version 5.1 of the Software Support Policy and the Business Support Agreement.

More information about obsolescence announcements for products and product versions formerly offered by Hewlett Packard Enterprise Company and now offered by Micro Focus International plc is available here.

  

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