This document is under revision.
Summary
Error
Getting an error message when try to test the connection with the Smart Analytics server, the CFS serve and Image Server. The error messages:
Smart Analytics Server connection failed.
Client IP address is not allowed to execute this action
CFS connection failed.
Client IP address is not allowed to execute this action
Image Server connection failed.
Client IP address is not allowed to execute this action
Cause
Fix
To solve the problem, add the missing IP address to the SmartAnalytics files IDOL.cfg, CFS.cfg and ImageServer1.cfg, as example:
Let's say we have the following IPs
App Server 1 IP: 12.3.4.56 -> Already listed in the Smart Analytics files
App Server 2 IP: 12.3.4.67 ->Missing IP address
Add the Missing IP address:
IDOL.cfg:
ServiceStatusClients=12.3.4.56,127.0.0.1,12.3.4.67,::1,
ServiceControlClients=12.3.4.56,127.0.0.1,::1,
QueryClients=12.3.4.56,127.0.0.1,::1,
AdminClients=12.3.4.56,127.0.0.1,::1,
IndexClients=12.3.4.56,127.0.0.1,::1,
Add the IP 12.3.4.67 to the lists before "::1" like ->12.3.4.56,127.0.0.1,12.3.4.67,::1,
CFS.cfg:
ServiceStatusClients=12.3.4.56,,127.0.0.1,::1
ServiceControlClients=12.3.4.56,,127.0.0.1,::1
QueryClients=12.3.4.56,,127.0.0.1,::1
AdminClients=12.3.4.56,,127.0.0.1,::1
Add the IP 12.3.4.67 to the lists before "::1" like ->12.3.4.56,127.0.0.1,12.3.4.67,::1,
ImageServer1.cfg:
ServiceStatusClients=12.3.4.56,127.0.0.1,,::1
ServiceControlClients=12.3.4.56,127.0.0.1,,::1
adminclients=12.3.4.56,127.0.0.1,,::1
queryclients=12.3.4.56,127.0.0.1,,::1
Add the IP 12.3.4.67 to the lists before "::1" like ->12.3.4.56,127.0.0.1,12.3.4.67,::1,
Save the changes and restart smart analytics IDOL, CFS and Image Servers then test again.