ArcMC : after emergency restore of container, node view of container still shows associated connectors when container should be empty

Document ID:KM03209899
Creation Date:25-Jul-2018
Modified Date:25-Jul-2018
- Micro Focus Products:
  arcsight management center 2.7
  
  arcsight management center 2.8
  
  arcsight management center 2.81

Summary

ArcMC : after emergency restore of container, node view of container still shows associated connectors when container should be empty.

Error

No specific error. After performing emergency restore of a container ArcMC node view of said container still shows the previous connectors associated to it.

Cause

This because the certificate needs to be registered.

You will notice when showing the list of managed containers, those that were recently emergency restored, the "issues" column will show "certificate mismatch"

The certificate mismatch is the root cause for ArcMC not refreshing the connector information.

Fix

For the container that is displaying "certificate mismatch"

Select Action : download Certificates

Once completed you will find the container that was "emergency restored" to be empty and ready to have connectors added to it.