HPOO Central is not working

  • KM03203445
  • 16-Jul-2018
  • 16-Jul-2018

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.


HPOO Central is not working DATABASECHANGELOGLOCK = 1


HPOO Central is not working after it was working previously.



1- Stop the OO service
2- Open your database
3- Find the table named 'Databasechangeloglock' (Select * from DATABASECHANGELOGLOCK)
4- Check the content of the Locked column.
5- If it is set to '1' in that case the error: “Could not acquire change log lock. Currently locked by…” will be thrown.
6- Please try setting it to '0' and set content of the 'LOCKGRANT' and 'LOCKEDBY' to “null”, then start the service and try to open central after 10 min
7- UPDATE databasechangeloglock SET locked=0, lockgranted=null, lockedby=null where id=1;