DP10.04,it is necessary to unify the patch level of GUI and CM

  • Document ID:KM03200780
  • Creation Date:11-Jul-2018
  • Modified Date:12-Jul-2018
    • Micro Focus Products:
      data protector 10.04

Archived Content: This information is no longer maintained and is provided "as is" for your convenience.

Summary

ACTUAL BEHAVIOR: the customer found that if CM has been updated to DP 10.04,but the GUI is still DP 10.03, access GUI failed with the message "Unable to get Authentication token. Check if Appserver is running" then the customer updated GUI to DP 10.04,the problem has been resolved by the way ,I have reproduced this problem in my lab So,if in DP 10.04, it is necessary to unify the patch level of GUI and CM, the customer think it's necessary to be written in the DP’documents

Question

DP10.04,it is necessary to unify the patch level of GUI and CM

Answer

ACTUAL BEHAVIOR:

the customer found that if CM has been updated to DP 10.04,but the GUI is still DP 10.03,

access GUI failed with the message "Unable to get Authentication token. Check if Appserver is running"

then the customer updated GUI to DP 10.04,the problem has been resolved



by the way ,I have reproduced this problem in my lab



So,if in DP 10.04, it is necessary to unify the patch level of GUI and CM,
the customer think it's necessary to be written in the DP’documents