HCM - CO CSA integration issue

  • Document ID:KM03196729
  • Creation Date:03-Jul-2018
  • Modified Date:03-Jul-2018
    • Micro Focus Products:
      hybrid cloud management containerized

Archived Content: This information is no longer maintained and is provided "as is" for your convenience.

Summary

HCM - CO CSA integration issue is failing with the authentication

Question

Case
CO configuration:
• CSA integration configured.
• LDAP configured.
• Am able to login to CO with LDAP users.
Issues:
1. CSA Context login not showing up in CO login screen:
2. Under Treemap, the CSA domain is not visible. I created CSA business group as part of CSA integration settings. CSA group does not show under groups as well.
Underlying issue : CSA ldap users not syncing with CO (not sure why, need your help on this)
Pvtrace.log while running update CSA users info (CSA integration settings in CO)
Jan 18, 2018 2:27:21 PM FINE: 72 com.hp.pm.core.configuration.AuthHelper:authenticate() -> Authentication result from IAuthUtil:8
Jan 18, 2018 2:27:21 PM FINE: 74 com.hp.pm.core.configuration.AuthHelper:authenticate() -> Authentication result from IAuthUtil:8
Jan 18, 2018 2:27:21 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:getOrgListForCsa() -> getOrgListForCsahttps://go4sapmaster.helion1.hpintelco.org:8444
Jan 18, 2018 2:27:21 PM FINE: 74 com.hp.perf.core.configuration.CSAConnector:getOrgListForCsa() -> getOrgListForCsahttps://go4sapmaster.helion1.hpintelco.org:8444
Jan 18, 2018 2:27:21 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:getOrgListForCsa() -> Getting org list for csa with orgname :Provider
Jan 18, 2018 2:27:21 PM FINE: 74 com.hp.perf.core.configuration.CSAConnector:getOrgListForCsa() -> Getting org list for csa with orgname :Provider
Jan 18, 2018 2:27:21 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:fetchIdForUser() -> Fetching ID for User ITAdmin Organisation Name is Provider
Jan 18, 2018 2:27:21 PM FINE: 74 com.hp.perf.core.configuration.CSAConnector:fetchIdForUser() -> Fetching ID for User ITAdmin Organisation Name is Provider
Jan 18, 2018 2:27:21 PM FINE: 74 com.hp.perf.core.configuration.CSAConnector:fetchIdForUser() -> Fetching User Info: CSA URL =https://go4sapmaster.helion1.hpintelco.org:8444/csa/rest/login/Provider/userLookup?userName=ITAdmin
Jan 18, 2018 2:27:21 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:fetchIdForUser() -> Fetching User Info: CSA URL =https://go4sapmaster.helion1.hpintelco.org:8444/csa/rest/login/Provider/userLookup?userName=ITAdmin
Jan 18, 2018 2:27:21 PM FINE: 74 com.hp.perf.core.configuration.CSAConnector:fetchIdForUser() -> User information fetched from CSA, Username: ITAdmin User ID : 2ccd908460dcfa2d0160e0cd79a152ef User DN: CN=ITAdmin,CN=Users
Jan 18, 2018 2:27:21 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:fetchIdForUser() -> User information fetched from CSA, Username: ITAdmin User ID : 2ccd908460dcfa2d0160e0cd79a152ef User DN: CN=ITAdmin,CN=Users
Jan 18, 2018 2:27:21 PM FINE: 74 com.hp.perf.core.configuration.CSAConnector:fetchIdForUser() -> user id details:2ccd908460dcfa2d0160e0cd79a152ef ITAdmin
Jan 18, 2018 2:27:21 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:fetchIdForUser() -> user id details:2ccd908460dcfa2d0160e0cd79a152ef ITAdmin
Jan 18, 2018 2:27:21 PM FINE: 74 com.hp.perf.core.configuration.CSAConnector:getOrgListForCsa() -> Get fetchorglist
Jan 18, 2018 2:27:21 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:getOrgListForCsa() -> Get fetchorglist
Jan 18, 2018 2:27:21 PM FINE: 74 com.hp.perf.core.configuration.CSAConnector:fetchOrgList() -> Fetching orglist
Jan 18, 2018 2:27:21 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:fetchOrgList() -> Fetching orglist
Jan 18, 2018 2:27:22 PM FINE: 74 com.hp.perf.core.configuration.CSAConnector:fetchOrgList() -> organisation details: CONSUMER Consumer BFA0DB53DA404B90E04059106D1A24B5
Jan 18, 2018 2:27:22 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:fetchOrgList() -> organisation details: CONSUMER Consumer BFA0DB53DA404B90E04059106D1A24B5
Jan 18, 2018 2:27:22 PM FINE: 74 com.hp.perf.core.configuration.CSAConnector:fetchOrgList() -> organisation details: Provider Provider 90d96588360da0c701360da0f15b009e
Jan 18, 2018 2:27:22 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:fetchOrgList() -> organisation details: Provider Provider 90d96588360da0c701360da0f15b009e
Jan 18, 2018 2:27:22 PM FINE: 74 com.hp.perf.core.configuration.CSAConnector:fetchOrgList() -> organisation details: STEVETHEBOSS SteveTheBoss 2ccd918460ff65a301610017fcaa18a8
Jan 18, 2018 2:27:22 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:fetchOrgList() -> organisation details: STEVETHEBOSS SteveTheBoss 2ccd918460ff65a301610017fcaa18a8
Jan 18, 2018 2:27:22 PM FINE: 74 com.hp.perf.core.configuration.CSAConnector:fetchOrgList() -> organisation details: BANKING Banking 2ccd908a60e4f0ec0160e77aa7cc03d2
Jan 18, 2018 2:27:22 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:fetchOrgList() -> organisation details: BANKING Banking 2ccd908a60e4f0ec0160e77aa7cc03d2
Jan 18, 2018 2:27:22 PM FINE: 74 com.hp.perf.core.configuration.CSAConnector:fetchOrgList() -> organisation details: TEST2 test2 2ccd918460ff65a30161079788ad1e00
Jan 18, 2018 2:27:22 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:fetchOrgList() -> organisation details: TEST2 test2 2ccd918460ff65a30161079788ad1e00
Jan 18, 2018 2:27:22 PM FINE: 74 com.hp.perf.core.configuration.CSAConnector:fetchOrgList() -> organisation details: AEROSPACE Aerospace 2ccd918460ff65a301610995ddb22569
Jan 18, 2018 2:27:22 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:fetchOrgList() -> organisation details: AEROSPACE Aerospace 2ccd918460ff65a301610995ddb22569
Jan 18, 2018 2:27:22 PM SEVERE: 74 com.hp.perf.core.configuration.CSAConnector:fetchOrgList() -> Completed Fetching orglist
Jan 18, 2018 2:27:22 PM SEVERE: 72 com.hp.perf.core.configuration.CSAConnector:fetchOrgList() -> Completed Fetching orglist
Jan 18, 2018 2:27:22 PM FINE: 74 com.hp.perf.core.configuration.CSAConnector:getOrgListForCsa() -> Size: 6
Jan 18, 2018 2:27:22 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:getOrgListForCsa() -> Size: 6
Jan 18, 2018 2:27:22 PM SEVERE: 74 com.hp.perf.core.configuration.CSAConnector:fetchOrgDetails() -> Get fetchOrgDetails
Jan 18, 2018 2:27:22 PM SEVERE: 72 com.hp.perf.core.configuration.CSAConnector:fetchOrgDetails() -> Get fetchOrgDetails This operation is failing
Jan 18, 2018 2:27:22 PM SEVERE: 74 com.hp.perf.core.configuration.CSAConnector:fetchOrgDetails() -> URL for https://go4sapmaster.helion1.hpintelco.org:8444/csa/rest/organization/accessPoint?orgName=CONSUMER
Jan 18, 2018 2:27:22 PM SEVERE: 72 com.hp.perf.core.configuration.CSAConnector:fetchOrgDetails() -> URL for https://go4sapmaster.helion1.hpintelco.org:8444/csa/rest/organization/accessPoint?orgName=CONSUMER
Jan 18, 2018 2:27:22 PM SEVERE: 72 com.hp.perf.core.configuration.CSAConnector:fetchOrgDetails() -> Could not get org ldap details from CSA at https://go4sapmaster.helion1.hpintelco.org:8444/csa/rest/organization/accessPoint?orgName=CONSUMER
Jan 18, 2018 2:27:22 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:getOrgListForCsa() -> Completed fetching orglist
Jan 18, 2018 2:27:22 PM FINE: 72 com.hp.perf.core.configuration.CSAConnector:traceCsaOrgs() -> Fetching CSA Org list.
Jan 18, 2018 2:27:22 PM FINE: 72 com.hp.perf.core.configuration.PMConfigManager:getCsaOrganization() -> Get CSAOrganization list size0
Jan 18, 2018 2:27:22 PM SEVERE: 74 com.hp.perf.core.configuration.CSAConnector:fetchOrgDetails() -> Could not get org ldap details from CSA at https://go4sapmaster.helion1.hpintelco.org:8444/csa/rest/organization/accessPoint?orgName=CONSUMER
CSA.log around the same time frame:
18 Jan 2018 14:22:22,799 [default task-110] ERROR [] BaseController : Exception raised in the controller
18 Jan 2018 14:22:22,799 [default task-84] ERROR [] BaseController : Exception raised in the controller
18 Jan 2018 14:22:22,800 [default task-110] ERROR [] BaseController : com.hp.csa.exception.InvalidDataException: The user is not valid (empty or not set).
18 Jan 2018 14:22:22,800 [default task-84] ERROR [] BaseController : com.hp.csa.exception.InvalidDataException: The user is not valid (empty or not set).
Pv.log:
Jan 18, 2018 2:27:21 PM FINEST: CSA Connection Established
Jan 18, 2018 2:27:22 PM SEVERE: CSA Execution
Jan 18, 2018 2:27:22 PM SEVERE: CSA Execution
Jan 18, 2018 2:27:22 PM SEVERE: CSA Failure
Jan 18, 2018 2:27:22 PM SEVERE: CSA Failure
Jan 18, 2018 2:27:22 PM SEVERE: CSA Failure
Jan 18, 2018 2:27:22 PM SEVERE: CSA Failure
Jan 18, 2018 2:27:22 PM SEVERE: CSA Failure
Jan 18, 2018 2:27:22 PM SEVERE: CSA Failure
Jan 18, 2018 2:27:51 PM FINEST: CSA Connection Established
Jan 18, 2018 2:27:52 PM SEVERE: CSA Execution
Jan 18, 2018 2:27:52 PM SEVERE: CSA Failure
Jan 18, 2018 2:27:52 PM SEVERE: CSA Failure
Jan 18, 2018 2:27:52 PM SEVERE: CSA Failure
Pvtrace.0. log: while saving CSA credentials in CSA Integration settings info
Jan 18, 2018 3:15:52 PM FINE: 101 com.hp.perf.core.configuration.CSAConnector:fetchIdForUser() -> User information fetched from CSA, Username: ITAdmin User ID : 2ccd908460dcfa2d0160e0cd79a152ef User DN: CN=ITAdmin,CN=Users
Jan 18, 2018 3:15:52 PM FINE: 101 com.hp.perf.core.configuration.CSAConnector:fetchIdForUser() -> user id details:2ccd908460dcfa2d0160e0cd79a152ef ITAdmin
Jan 18, 2018 3:15:52 PM FINE: 101 com.hp.perf.core.configuration.CSAConnector:getOrgListForCsa() -> getOrgListForCsahttps://go4sapmaster.helion1.hpintelco.org:8444
Jan 18, 2018 3:15:52 PM FINE: 101 com.hp.perf.core.configuration.CSAConnector:getOrgListForCsa() -> Getting org list for csa with orgname :Provider
Jan 18, 2018 3:15:52 PM FINE: 101 com.hp.perf.core.configuration.CSAConnector:fetchIdForUser() -> Fetching ID for User ITAdmin Organisation Name is Provider
Jan 18, 2018 3:15:52 PM FINE: 101 com.hp.perf.core.configuration.CSAConnector:fetchIdForUser() -> Fetching User Info: CSA URL =https://go4sapmaster.helion1.hpintelco.org:8444/csa/rest/login/Provider/userLookup?userName=ITAdmin
Jan 18, 2018 3:15:52 PM FINE: 59 com.hp.perf.core.configuration.CSAConnector:isUserCredentialValid() -> Could login to CSA at https://go4sapmaster.helion1.hpintelco.org:8444/csa/rest/login/Provider/userLookup?userName=ITAdmin with admin user name <ITAdmin> check the CSA version integrated
Jan 18, 2018 3:15:52 PM FINE: 59 com.hp.pm.web.command.json.AddCsaInfoCommand:runOrganizationGroupingtask() -> Started executing Custome Grouping task for all the CSA organisations
Jan 18, 2018 3:15:52 PM SEVERE: 59 com.hp.pm.web.command.json.AddCsaInfoCommand:doAction() -> CSA Info is not cleared from DB
Jan 18, 2018 3:15:52 PM FINE: 59 com.hp.pm.core.po.Scheduler:startCsaScheduledTasks() -> Scheduling CSA update task with Delay =0 Days
All of the errors and logs point to CSA users not syncing with CO.

Answer

The issue will be solved in the new release.
CO 3.05.001
HCM 2018.08