APM 9.40 HAC Services are not running

  • Document ID:KM03169599
  • Creation Date:31-May-2018
  • Modified Date:31-May-2018
    • Micro Focus Products:
      application performance management (bac) 9.40

Archived Content: This information is no longer maintained and is provided "as is" for your convenience.

Summary

APM service issue

Question

We have APM 9.30 installed. Recently, some services never come up and showing stauts stopped after reboot.Includinig KPI_ENRICHMENT and LIV_SERVICE. We try to reinstall APM, and upgrade to 9.40 to solve this problem. But the issue still exists. KPI_ENRICHMENT and LIV_SERVICE keep stopped. Please help us solve this problem, thanks.

Answer

1. Connect to RTSM Schema
2. select * from URM_RESOURCES where TYPE like '%LDAP%'



PzUto6wA3MFyt5ckpxFD7A==




true




true
5










1
true
false
false


3. Replace ldapURL with string with “UCMDB” like UCMDB
4. run the following query:
update urm_resources set text_data ='

UCMDB




true




true
5










1
true
false
false
' where TYPE like '%LDAP%' ;
5. Restart DPS
6. ODB service should be up this time
7. Change the masterkey from UCMDB JMX
8. masterkey should be encrypted and inserted into management db properties table .(R&D required.)
update properties set value ‘%ENCRYPTED_MASTERKEY' where namespace = ‘RTSM’ and NAME = ‘Master Key’;
9. stop the BSM server.
10. run config server wizard.
11. Start the BSM server