Cannot update clients to 10.02

Document ID:KM03153863
Creation Date:01-May-2018
Modified Date:01-May-2018
- Micro Focus Products:
  data protector 10.00

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

After upgrade from 9.0x to 10.0x we recieving the following error: [Critical] [110:1022] Cannot connect to the SCM (Service Control Manager) on client name.client: [5] Access is denied

Error

[Critical] [110:1022] Cannot connect to the SCM (Service Control Manager) on client name.client:
[5] Access is denied.

Cause

BM fails to communicate with INSTALL_SERVICE

Fix

Test workaround by setting omnirc variable on a client: OB2_ECC_CLIENTCONFIG

In omnirc file we add the follow variable:

OB2_ECC_CLIENTCONFIG=C:\ProgramData\OmniBack\nonexisting\client\config