SMA-SM 201711 How to remove the Requested For field in Service Portal

  • Document ID:KM03151279
  • Creation Date:25-Apr-2018
  • Modified Date:25-Apr-2018
    • Micro Focus Products:
      sm automation containerized 2017.11

Summary

SMA-SM 201711 How to remove the Requested For field in Service Portal

Question

Requirement:
Customer want to remove the Requested For field when request a service (for example Name Change) in SMA Service Portal.
Solution:
There is a new feature supported since SMA 2017.11 to meet the request.
Service Manager would set the current user as the default value for the Requested For field.

Answer

Please refer to the document below for detail:

SMA-SM 201711_How to remove the Requested For field in Service Portal.docx