Backups to B2D devices failing since update to Data Protector 10.03

  • KM03142086
  • 13-Apr-2018
  • 13-Apr-2018

Summary

Integration backups using B2D devices are failing after update to 10.03 if "reconnect broken connections" option is selected

Error

Error seen in session reports since update to Data Protector 10.03 is: 

[Major] From: BSM@cellserverl "barlistname"  Time: 3-4-2018 16:18:58
[61:3003]  Lost connection to BMA named "gatewayname [GW 5444:0:3538292839764354350]"
on host cellserverl.
Ipc subsystem reports: "IPC Read Error
System error: [10054] Connection reset by peer
"
 
From BSM debugs: 
 
[ 13] 2018-04-03 16:18:58.011 ("/sm/bsm2/brsmevent.c $Rev: 55015 $ $Date:: 2016-10-06 07:01:23 ":692)
[ 13] ===============================
OUT[6]: MSG_ACK to BMA on cellserverl [ 11, 13 ]
===============================
[ 13] ------------------------------
.
.
[ 13] 2018-04-03 16:18:58.027 ("/sm/bsm2/brsmevent.c $Rev: 55015 $ $Date:: 2016-10-06 07:01:23 ":166)
[ 13] ===============================
IN[6]: MSG_CLOSE from BMA on cellserverl [ 11, 14, 3 ]
===============================
[ 13] | daid = 1522765130
[ 13] ------------------------------
 
 
From corresponding BMA: 
 
[112] 2018-04-03 16:18:58.027 ("/lib/ipc/ipc.c $Rev: 62216 $ $Date:: 2018-03-21 10:24:56 ":6732)
[112] <<=== (4) }  /* ipc_receiveDataExBase */
[112]   RetVal: (int) 206
[112] 
[ 31] WaitForAck: from CON/xSM: Instead of MSG_ACK received unexpected message.(153)
 
[100] 2018-04-03 16:18:58.027 ("/ma/xma/ma.c $Rev: 61652 $ $Date:: 2018-01-30 15:09:18 ":1197)
 
[ 99] 2018-04-03 16:18:58.027 ("/ma/xma/ma.c $Rev: 61652 $ $Date:: 2018-01-30 15:09:18 ":1280)
[ 99] <<=== (3) }  /* WaitForAck */
[ 99] 
 
 
[199] 2018-04-03 16:18:58.027 ("/ma/xma/bma.c $Rev: 62033 $ $Date:: 2018-03-06 09:55:27 ":6904)
[199] ===>> (3) BmaAbortExit {
[199] 
[ 11] BmaAbortExit: BMA maState: STATE_ABORT 

 

Cause

Incorrect order of messages sent to BMA 

Fix

As a workaround "reconnect broken connections" option can be disabled 

HF is availalable through support (QCCR2A78879 )