Process for restoring a file in pending status after 18 hours

  • KM03137681
  • 05-Apr-2018
  • 05-Apr-2018

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

We request a file restore yesterday April 3, at 2:10 PM. After several hours the job status is still pending. It this behavior normal? This delay is unacceptable.

Question

We request a file restore yesterday April 3, at 2:10 PM. After several hours the job status is still pending. It this behavior normal? This delay is unacceptable.

Answer

Steps to force the Agent to start the restore:

-Stop all the pending restores you may have.
-In the machine run services.msc and stop HPE Connected MX service
-Go to Task Manager and stop HPE Connected MX User interface
-In the web portal start a new restore
-Back in the machine execute again Connected MX
-Wait for 5-10 minutes to the Agent get the notification of the restore and start it
Please also consider visiting the web-based version of this response at:
https://mysupport.microfocus.com/km/KM03137680