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Summary
Failed to install HCM Suite at the Cloud Governance step
Question
An error when trying to install HCM Ultimate Suite following these steps https://docs.microfocus.com/wiki/display/HCMU201711/Installation+and+initial+configuration
I have already installed CF and when the error appear in the Cloud Governance step of the suite.
The error is related to the costpolicy step, it gives a"liquibase: Waiting for changelog lock...." loop until the 15 minutes limit is reached and stop all the install.
I have already installed CF and when the error appear in the Cloud Governance step of the suite.
The error is related to the costpolicy step, it gives a"liquibase: Waiting for changelog lock...." loop until the 15 minutes limit is reached and stop all the install.
Answer
- Make sure the requirements for HCM 2017.11 installation are met.
- When checking the hcm_config.log you will see the error below at some point of the installation related to the Cloud Governance Step:
- ERROR InstallExecutionService:139 - Installation step: Cloud Governance has failed. Stopping installation.
ERROR InstallExecutionService:147 - The installation has failed, marking final status as failed. - Check the hcm-costpolicy.log file and confirm if the message below appears:
- 2018-01-03 16:52:24.754 INFO 459 --- [main] liquibase : Waiting for changelog lock....
- If the message on point #3 shows up, then apply the fix described on the link below:
https://docs.microfocus.com/wiki/display/HCMU201711/Liquibase+database+lock+does+not+get+cleared