Fault string a signal 11 was raised in native code running HPOO Flow

Document ID:KM03103961
Creation Date:26-Feb-2018
Modified Date:21-May-2021
- Micro Focus Products:
  operations orchestration

Summary

Question

HPOO ws_wizard create a flow from the ITSM-CM wsdl RetriveChangeList. When attempt to run the HPOO flow, got the following error:

{resultText=GENERAL_ERROR;exception=;document=<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring>A signal 11 was raised in native code. Client terminated. Error: Win32 Exception: 0xC0000005 (instruction 0x10193F14 while reading address 0x00000000)</faultstring><faultactor>Server</faultactor></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>;returnResult=-1;errorMessage=;httpResult=INTERNAL_SERVER_ERROR;sessionId=;rawXMLRequest=<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:pws="http://servicecenter.peregrine.com/PWS">
<soapenv:Header />
<soapenv:Body />
</soapenv:Envelope>
;URL=http://ASHVSW048.demo.intact:13080/sc62server/ws;Result=-1;SESSION_ON=true;returnCode=-1;responseHeaders=;pageLoadTimeInMs=9;documentStripped=<?xml version="1.0" encoding="UTF-8"?><Envelope><Body><Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring>A signal 11 was raised in native code. Client terminated. Error: Win32 Exception: 0xC0000005 (instruction 0x10193F14 while reading address 0x00000000)</faultstring><faultactor>Server</faultactor></Fault></Body></Envelope>;responseTimeInMs=1808;status=500;}

Created a flow using RetriveChange wsdl within HPOO and it works fine. But every time I try to run any flow created using ****List wsdl I get this error. The RetriveChangeList works using the SOAP UI tool without problems.

Answer

A query input variable must be populated
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:pws="http://servicecenter.peregrine.com/PWS">
<soapenv:Header/>
<soapenv:Body>
<pws:RetrieveChangeListRequest attachmentInfo="" attachmentData="" ignoreEmptyElements="true" updatecounter="" handle="" count="" start="" attachmentType="">

<pws:keys query="open=true" updatecounter="">

Once that the customer set the input variable RetrieveChangeListRequest.keys0.query to open the flow returned a list of all the ITSM open change request.