Summary
Error
The following error message appears in the OMi console.
Note: Hint "VP_SM:Server" did not match.
Warning: Could not find host and CI information.
Note: Hint "VP_SM:Server" did not match. Warning: Could not find host and CI information.
Cause
The problem is that external nodes are being used instead of a real nodes. Therefore the primaryDNS name is not configured on the node CI created in OMi.
Fix
The problem is that external nodes are being used instead of a real nodes. Therefore the primaryDNS name is not configured on the node CI created in OMi.
These are the possible solutions:
1. Delete the external nodes in OMW and recreate them as managed nodes and only use managed nodes for OMW.
a. This would fill the primaryDNS name attribute in OMi.
2. Manually go into OMi RTSM and add the nodename to the primaryDNS node for all of the external nodes configured in OMW. Then reload the CI resolver cache.
a. Applies if there are not too many external nodes and do not plan to add any more, then this is an easy failsafe fix.
3. Run an enrichment rule (example attached) that would put the name to the primaryDNS attribute if the node has no primaryDNS attribute already configured and is monitored by OM. The CI Resolver cache would then need to be reloaded.
a. This would fix all current nodes and also handle any new eternal nodes.
NOTE : this would only fix it for new events. Events that are duplicates, will have to be closed and then wait for a new event to come in.
In order to reload the CI Resolver cache, execute the following on the primary DPS: