SA agent fails to register managed node

  • KM03099886
  • 20-Feb-2018
  • 20-Feb-2018

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

The below error can be seen when manually installing the SA agent on a Windows server

Error

ERROR: spin.notUniqueInDatabase - SA was unable to locate the record for this server in the database because more than one record already exists with the MAC address '00:50:56:C0:00:08'.

Cause

The error appears only when there are duplicated record devices

Fix

Use the --force_new_device option and pass it as a parameter to the agent installer