SA agent fails to register managed node

  • KM03099886
  • 20-Feb-2018
  • 20-Feb-2018

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.


The below error can be seen when manually installing the SA agent on a Windows server


ERROR: spin.notUniqueInDatabase - SA was unable to locate the record for this server in the database because more than one record already exists with the MAC address '00:50:56:C0:00:08'.


The error appears only when there are duplicated record devices


Use the --force_new_device option and pass it as a parameter to the agent installer