Data Protector 9.09 Barcode scan fails after the upgrade

  • KM03096844
  • 16-Feb-2018
  • 16-Feb-2018

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Summary

After DP upgrade barcode scan fails with: ======================================================================================================= Bad catalog access for message #193 in set 65

Question

After DP upgrade barcode scan fails with: Bad catalog access for message #193 in set 65

Answer

There was a mismatch between the Cell Manager/Media Agent and the GUI patch level since the customer forgot to apply the new patches on the GUI machine as well. 
Once the GUI is upgraded to the CM patch level, the issue is resolved.