SM 9.X : SRC The "Request For" field is greyed or disabled while submitting SRC ticket

  • KM03095305
  • 15-Feb-2018
  • 15-Feb-2018


This document will provide details on how to enable the "Request For" while submitting SRC ticket


In SRC Services catalog > while requesting items the "request for" is greyed out and cannot be edited

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The field can be enabled in the application_context propety file,

C:\Program Files\Apache Software Foundation\Tomcat 7.0_Tomcat7.2\webapps\src-9.52\WEB-INF\classes

It can be controlled as by default it is set to false


change it to


Restart the Service Request Catalog service.

You Service Request Catalog should appear as follows

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