SM 9.X : SRC The "Request For" field is greyed or disabled while submitting SRC ticket

  • Document ID:KM03095305
  • Creation Date:15-Feb-2018
  • Modified Date:15-Feb-2018
    • Micro Focus Products:
      service manager

Summary

This document will provide details on how to enable the "Request For" while submitting SRC ticket

Question

In SRC Services catalog > while requesting items the "request for" is greyed out and cannot be edited

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Answer

 

The field can be enabled in the application_context propety file,

C:\Program Files\Apache Software Foundation\Tomcat 7.0_Tomcat7.2\webapps\src-9.52\WEB-INF\classes

It can be controlled as by default it is set to false

src.requestedFor.editable=false

change it to

src.requestedFor.editable=true

Restart the Service Request Catalog service.

You Service Request Catalog should appear as follows

image text