This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.
Summary
How to clean and install the ALM Components used by QTP/UFT/Sprinter
Question
In case there is a connection issue between QTP/UFT/Sprinter and ALM/QC server, this should be done in client as first troubleshooting steps:
Answer
- Close UFT.
- Open %temp%\TD_80 folder in File explorer and clear it´s content.
- You can skip this step in case of didn’t find the folder
- Use the ALM Client Components Cleanup.exe tool to clear ALM components on your problematic machine.
- Open the tool and click on Cleanup button. Accept the message received.
- Install the ALM components:
- Open Internet Explorer as Administrator
- Go to your QC/ALM server qcbin page
- Click on Tools
- Click on Register HP QC/ALM
- On finish close the browser
- Open UFT (run as Administrator) and login to ALM
- This step just need to be performed once.