Click Search button in Search Knowledgebase get pop up Information "No records find"

  • Document ID:KM03084649
  • Creation Date:01-Feb-2018
  • Modified Date:01-Feb-2018
    • Micro Focus Products:
      service manager

Summary

Upgrade SM from 9.33 to 9.41, do a true search in Search Knowledgebase, get message "No records found."

Question

Go to System Navigator > Knowledge Management > Search Knowledgebase > click Search, get message "No records found.".

Background:

After upgrade SM from 9.33 to 9.41, the "Search button" is inactive, hence user cannot search any of the knowledge base.

Reuse KM02824108, on the kmknowledgebase.search.g, change Search Button ID property from 300 to 0, and the button is active, but when click on Search button, it get message "No records found.".

Answer

Rootcause: Process kmquery.submitsearch is not called when the GUI option of display option record kmknowledgebase.search.view_submitsearch is 0 by default
Workaround 1: Set the GUI option of display option kmknowledgebase.search.view_submitsearch from 0 to 310, and update the Search Button ID in fd record kmknowledgebase.search.g from 0 to 310.
Workaround 2: Search the States record kmquery.search, confirm the OOB Display Action line exist as below
Display Action: search
Process Name: kmquery.submitsearch
Condition: true