VMWareGRE "Error while trying to get the partitions for the disk(s)"

Document ID:KM03078998
Creation Date:23-Jan-2018
Modified Date:23-Jan-2018
- Micro Focus Products:
  data protector 9.09

Summary

"12:1012 Cannot access the file. [2] The system cannot find the file specified" error is received for all Windows VMs, when trying to perform granular recovery

Error

Error while trying to get the partitions for the disk(s)

12:1012 Cannot access the file. [2] The system cannot find the file specified.

Details:C:/ProgramData/OmniBack/tmp/VMWareGRE/vcentername/restore/0002/datastore_name/vm_name/vm_name-000002.vmdk

Cause

Problem is related to "quiscene" snapshot option at backup time, this is nor properly handled and we store snapshot disk name in IDB

Hence during recovery we expect to get vm_name-000002.vmdk file, while presented name stored on StoreOnce media is vm_name.vmdk

[111] +===== START [6666] DPMessageReceive

[111] |ProxyEnumDiskPartitions

[111] |{

disks=({

name='scsi0:0';

vmdkname='vm_name-000002.vmdk';

vmdkdirname='C:/ProgramData/OmniBack/tmp/VMWareGRE/vcenter_name/restore/0002/datastore_name/vm_name';

mounteddatastorename='datastore_name';

vmdknamewithdatastore='[datastore_name] vm_name/vm_name-000002.vmdk';

size='107374182400';

sizestr='100.00';

usescbt=1;

status='Approved';

arraytype=-1;

});

Fix

Workaround:

On mount proxy host rename:

C:/ProgramData/OmniBack/tmp/VMWareGRE/vcentername/restore/0002/datastore_name/vm_name/vm_name.vmdk to:

C:/ProgramData/OmniBack/tmp/VMWareGRE/vcentername/restore/0002/datastore_name/vm_name/vm_name-000002.vmdk

HF available via Support case - QCCR2A77210