UCMDB/RTSM Integration Fails after BSM Upgrade

  • Document ID:KM03078663
  • Creation Date:22-Jan-2018
  • Modified Date:23-Aug-2018
    • Micro Focus Products:
      universal cmdb

Summary

The problem is on the JMX console in the RTSM side.

Question

Customer upgraded BSM from 9.25.261 (IP1) to latest patch 9.25.381 (IP2). After the upgrade, it seems the integration between RTSM to UCMDB is no longer working.

UCMDB to BSM integration fails with following errors:

com.hp.ucmdb.discovery.probe.request.ProbeSideProcessorException: [ErrorCode [800] Couldn't connect to Integration{BSM Get Services, Cmdb9xAdapter, svr-orw-bsm-61}] 
Integration[BSM Get Services]: 
Failed to connect to host [svr-orw-bsm-61]

--- Start of probe-side exception 
--- 
com.hp.ucmdb.dataAccess.exceptions.AdapterAccessCommunicationException: [ErrorCode [800] Couldn't 
connect to Integration{BSM Get Services, Cmdb9xAdapter, svr-orw-bsm-61}] 
Integration[BSM Get 
Services]: Failed to connect to host [svr-orw-bsm-61] 

Answer

Verify JMX console setting in Infrastructure Settings on the BSM side.

Select Admin > Platform > Setup and Maintenance > Infrastructure Settings. 
Select Foundations. 
Select Security. 
In the Security-Login table, locate Restrict remote access to JMX console. Change the value to false