How to install Service Portal 9.52 Hotfix 3

  • KM03071677
  • 12-Jan-2018
  • 12-Jan-2018

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.


How to install Service Portal 9.52 Hotfix 3


Step by step: How to install Service Portal 9.52 Hotfix 3


1. Prepare RedHat 7.x Machine with recommended hardware (followed document: sm9.52_service_portal_install_guide)
• CPU: 4 CPU cores
• Hard drive: 60 GB
• RAM: 8 GB

1.1: Copy and extract installer files to folder: /opt/hp

2. Run the prerequisites tool:

# unzip
# cd prerequisites_installation_tool
# ./

3. Perform installing some packages manually:

a. yum install <package_name>:

NOTE: if rabbitmq-server is not installed, please perform setup it using version 3.6.0; otherwise, it would fail.

b. Installing php70w, ganglia-web, ganglia-gmond:

NOTE: if you encountered the error saying: php70w-common conflicts with php-common-5.4.16-43.el7_4.x86_64 when running installing ganglia package, try these steps:

. Install and enable epel 7:

rpm -Uvh
rpm -Uvh

. Install the packages again:

yum install php70w php70w-mysql php70w-common php70w-xml php70w-mbstring
yum install ganglia ganglia-gmetad ganglia-web ganglia-gmond

4.Install Service Portal:

a. Log in to the Service Portal host as root (acceptable to use root)

b. Copy the file to the host and unzip it to a temporary directory.
NOTE: This folder must have a free space of at least 10G. See Hardware requirements.

c. Go to the directory where you unzipped the installation package.

d. Run the following command:
 # cd ServicePortal_Installer

e. Run the pre-check script to check if the prerequisites required are installed:
 # sudo ./ (or # sudo ./ --check-only)
NOTE: The Service Portal installer will also check the prerequisites during installation.

f. Run the installer:
 # sudo ./

g. Wait until the installation is completed.
NOTE: When the installation is complete, a “Done” message is displayed.

5. Finalize the installation:

- Enable Chat, Survey, and LW-SSO
- Log in to Service Portal to verify the installation, using the following URLs and credentials
- Ref doc: sm9.52_service_portal_install_guide.pdf