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Summary
Question
Answer
1. Prepare RedHat 7.x Machine with recommended hardware (followed document: sm9.52_service_portal_install_guide)
• CPU: 4 CPU cores
• Hard drive: 60 GB
• RAM: 8 GB
1.1: Copy and extract installer files to folder: /opt/hp
2. Run the prerequisites tool:
# unzip prerequisites_installation_tool.zip
# cd prerequisites_installation_tool
# ./setup_prerequisites.sh
3. Perform installing some packages manually:
a. yum install <package_name>:
java-1.8.0-openjdk-devel
iptables-services
mod_ssl
NOTE: if rabbitmq-server is not installed, please perform setup it using version 3.6.0; otherwise, it would fail.
b. Installing php70w, ganglia-web, ganglia-gmond:
NOTE: if you encountered the error saying: php70w-common conflicts with php-common-5.4.16-43.el7_4.x86_64 when running installing ganglia package, try these steps:
. Install and enable epel 7:
rpm -Uvh https://dl.fedoraproject.org/pub/epel/epel-release-latest-7.noarch.rpm
rpm -Uvh https://mirror.webtatic.com/yum/el7/webtatic-release.rpm
. Install the packages again:
yum install php70w php70w-mysql php70w-common php70w-xml php70w-mbstring
yum install ganglia ganglia-gmetad ganglia-web ganglia-gmond
4.Install Service Portal:
a. Log in to the Service Portal host as root (acceptable to use root)
b. Copy the ServicePortal_Installer.zip file to the host and unzip it to a temporary directory.
NOTE: This folder must have a free space of at least 10G. See Hardware requirements.
c. Go to the directory where you unzipped the installation package.
d. Run the following command:
# cd ServicePortal_Installer
e. Run the pre-check script to check if the prerequisites required are installed:
# sudo ./pre_check.sh (or # sudo ./setup_ServicePortal.sh --check-only)
NOTE: The Service Portal installer will also check the prerequisites during installation.
f. Run the installer:
# sudo ./setup_ServicePortal.sh
g. Wait until the installation is completed.
NOTE: When the installation is complete, a “Done” message is displayed.
5. Finalize the installation:
- Enable Chat, Survey, and LW-SSO
- Log in to Service Portal to verify the installation, using the following URLs and credentials
- Ref doc: sm9.52_service_portal_install_guide.pdf