Asset Manager Wizard Web Issues

  • KM03030004
  • 30-Nov-2017
  • 30-Nov-2017

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.


Wizard Error (12,001): Wizard failed to execute Unknown error; rc=1


A problem is occurring with the wizards in AM 9.63, which is being run on Windows Server 2008 and 2012 R2 Data Center. The finish node is operational in Windows Server 2008 and non operational in Windows Server 2012 R2. Need to have same results occur in both OS versions. Wizard error is (12,001): Wizard failed to execute Unknown error; rc=1


Customer followed our steps below to fix the issue:

-Open AM windows client with an Admin user, run a “Check definitions of the web service”.

-Re-deploy the web again. Tagged the web if needed.