UCMDB-SM integration point test is failing

  • KM02998632
  • 26-Oct-2017
  • 26-Oct-2017

Summary

UCMDB-SM integration point test is failing with below error: com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.exception.AdapterAccessGeneralException: [ErrorCode [802] General Integration Error{SM}] test connection of connector failed! at com.hp.ucmdb.dataAccess.exceptions.ExceptionConverter.createAdapterAccessGeneralException(ExceptionConverter.java:341) at com.hp.ucmdb.dataAccess.exceptions.ExceptionConverter.createAdapterAccessException(ExceptionConverter.java:158) at com.hp.ucmdb.dataAccess.exceptions.ExceptionConverter.createAdapterAccessException(ExceptionConverter.java:67) at com.hp.ucmdb.discovery.probe.processor.FederationNoneLifeCycleProbeProcessor.process(FederationNoneLifeCycleProbeProcessor.java:74) at com.hp.ucmdb.discovery.probe.processor.FederationNoneLifeCycleProbeProcessor.process(FederationNoneLifeCycleProbeProcessor.java:27) at com.hp.ucmdb.discovery.probe.agents.probemgr.adhoctasks.AdHocProbeRequestOperation.performAction(AdHocProbeRequestOperation.java:64) at com.hp.ucmdb.discovery.probe.agents.probemgr.taskdispatcher.AdHocTaskDispatcher.dispatchTask(AdHocTaskDispatcher.java:70) at sun.reflect.GeneratedMethodAccessor63.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at sun.reflect.misc.Trampoline.invoke(MethodUtil.java:71) at sun.reflect.GeneratedMethodAccessor20.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at sun.reflect.misc.MethodUtil.invoke(MethodUtil.java:275) at com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:112) at com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:46) at com.sun.jmx.mbeanserver.MBeanIntrospector.invokeM(MBeanIntrospector.java:237) at com.sun.jmx.mbeanserver.PerInterface.invoke(PerInterface.java:138) at com.sun.jmx.mbeanserver.MBeanSupport.invoke(MBeanSupport.java:252) at javax.management.StandardMBean.invoke(StandardMBean.java:405) at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.invoke(DefaultMBeanServerInterceptor.java:819) at com.sun.jmx.mbeanserver.JmxMBeanServer.invoke(JmxMBeanServer.java:801) at javax.management.MBeanServerInvocationHandler.invoke(MBeanServerInvocationHandler.java:298) at org.springframework.jmx.access.MBeanClientInterceptor.doInvoke(MBeanClientInterceptor.java:405) at org.springframework.jmx.access.MBeanClientInterceptor.invoke(MBeanClientInterceptor.java:353) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204) at com.sun.proxy.$Proxy54.dispatchTask(Unknown Source) at com.hp.ucmdb.discovery.probe.agents.probegw.managementtasks.adhoctasks.AdhocThread.run(AdhocThread.java:54) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635) at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555) at java.lan

Error

com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.exception.AdapterAccessGeneralException: [ErrorCode
[802] General Integration Error{SM}]
test connection of connector failed!
                at
com.hp.ucmdb.dataAccess.exceptions.ExceptionConverter.createAdapterAccessGeneralException(ExceptionConverter.java:341)
                at
com.hp.ucmdb.dataAccess.exceptions.ExceptionConverter.createAdapterAccessException(ExceptionConverter.java:158)
                at
com.hp.ucmdb.dataAccess.exceptions.ExceptionConverter.createAdapterAccessException(ExceptionConverter.java:67)
                at
com.hp.ucmdb.discovery.probe.processor.FederationNoneLifeCycleProbeProcessor.process(FederationNoneLifeCycleProbeProcessor.java:74)
                at
com.hp.ucmdb.discovery.probe.processor.FederationNoneLifeCycleProbeProcessor.process(FederationNoneLifeCycleProbeProcessor.java:27)
                at
com.hp.ucmdb.discovery.probe.agents.probemgr.adhoctasks.AdHocProbeRequestOperation.performAction(AdHocProbeRequestOperation.java:64)
                at
com.hp.ucmdb.discovery.probe.agents.probemgr.taskdispatcher.AdHocTaskDispatcher.dispatchTask(AdHocTaskDispatcher.java:70)
                at sun.reflect.GeneratedMethodAccessor63.invoke(Unknown Source)
                at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
                at java.lang.reflect.Method.invoke(Method.java:498)
                at sun.reflect.misc.Trampoline.invoke(MethodUtil.java:71)
                at sun.reflect.GeneratedMethodAccessor20.invoke(Unknown Source)
                at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
                at java.lang.reflect.Method.invoke(Method.java:498)
                at sun.reflect.misc.MethodUtil.invoke(MethodUtil.java:275)
                at
com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:112)
                at
com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:46)
                at com.sun.jmx.mbeanserver.MBeanIntrospector.invokeM(MBeanIntrospector.java:237)
                at com.sun.jmx.mbeanserver.PerInterface.invoke(PerInterface.java:138)
                at com.sun.jmx.mbeanserver.MBeanSupport.invoke(MBeanSupport.java:252)
                at javax.management.StandardMBean.invoke(StandardMBean.java:405)
                at
com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.invoke(DefaultMBeanServerInterceptor.java:819)
                at com.sun.jmx.mbeanserver.JmxMBeanServer.invoke(JmxMBeanServer.java:801)
                at
javax.management.MBeanServerInvocationHandler.invoke(MBeanServerInvocationHandler.java:298)
                at
org.springframework.jmx.access.MBeanClientInterceptor.doInvoke(MBeanClientInterceptor.java:405)
                at
org.springframework.jmx.access.MBeanClientInterceptor.invoke(MBeanClientInterceptor.java:353)
                at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
                at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
                at com.sun.proxy.$Proxy54.dispatchTask(Unknown Source)
                at
com.hp.ucmdb.discovery.probe.agents.probegw.managementtasks.adhoctasks.AdhocThread.run(AdhocThread.java:54)
                at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635)
                at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)
                at java.lan

Cause

From SM 9.x you need to change the user password on the first login otherwise the password will expire.
As after creating the integration user this has not been done, the new user`s password has expired.

Fix

Go to SM, operator record for the integration user and change the setting for the password to "never expired".