HPSBGN03237 rev.1 - HP Insight Remote Support v7 Clients running SSLv3, Remote Disclosure of Information

  • Document ID:KM02993381
  • Creation Date:19-Oct-2017
  • Modified Date:19-Oct-2017

Summary

A potential security vulnerability has been identified with HP Insight Remote Support v7 Clients running SSLv3 which may affect WBEM, WS-MAN and WMI connections from monitored devices to an HP Insight Remote Support Hosting Device, such as an HP Insight Remote Support Central Management Server (CMS) . This is the SSLv3 vulnerability known as "Padding Oracle on Downgraded Legacy Encryption" also known as "Poodle", which could be exploited remotely to allow disclosure of information. HP Insight Remote Support 7.2 allows the Hosting Device administrator to disable SSLv3 ciphers. Some monitored devices may require an update to support TLS encryption, while others may not support TLS encryption at all. Disabling SSLv3 on the hosting device can result in loss of communication with such monitored devices. HP has provided the ability to address POODLE in the Insight Remote Support 7.2 release, but disabling SSLv3 requires the Hosting Device administrator to take specific actions to address this vulnerability.

Reference

SUPPORT COMMUNICATION - SECURITY BULLETIN

Document ID: KM02993381 (c04553458)

Version: 1

HPSBGN03237 rev.1 - HP Insight Remote Support v7 Clients running SSLv3, Remote Disclosure of Information
NOTICE: The information in this Security Bulletin should be acted upon as soon as possible.

Release Date: 2015-02-02

Last Updated: 2015-02-02

Potential Security Impact: Remote disclosure of information

Source: Hewlett-Packard Company, HP Software Security Response Team

VULNERABILITY SUMMARY

A potential security vulnerability has been identified with HP Insight Remote Support v7 Clients running SSLv3 which may affect WBEM, WS-MAN and WMI connections from monitored devices to an HP Insight Remote Support Hosting Device, such as an HP Insight Remote Support Central Management Server (CMS) .

This is the SSLv3 vulnerability known as "Padding Oracle on Downgraded Legacy Encryption" also known as "Poodle", which could be exploited remotely to allow disclosure of information. HP Insight Remote Support 7.2 allows the Hosting Device administrator to disable SSLv3 ciphers. Some monitored devices may require an update to support TLS encryption, while others may not support TLS encryption at all. Disabling SSLv3 on the hosting device can result in loss of communication with such monitored devices. HP has provided the ability to address POODLE in the Insight Remote Support 7.2 release, but disabling SSLv3 requires the Hosting Device administrator to take specific actions to address this vulnerability.

References:
  • CVE-2014-3566 (SSRT101854)

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.

  • HP Insight Remote Support version 7 clients prior to version 7.2

BACKGROUND

For a PGP signed version of this security bulletin please write to: security-alert@hp.com

CVSS 2.0 Base Metrics
Reference
Base Vector
Base Score
CVE-2014-3566
(AV:N/AC:M/Au:N/C:P/I:N/A:N)
4.3
Information on CVSS is documented in HP Customer Notice: HPSN-2008-002

RESOLUTION

All HP Insight Remote Support v7 clients prior to version 7.2 are vulnerable to this exploit. HP provides the ability to manually disable SSLv3 connections to the Hosting Device in the 7.2 client. Please refer to the following HP Insight Remote Support 7.2 documents for instructions on how to migrate to HP Insight Remote Support 7.2.

http://www.hp.com/go/insightremotesupport/docs

  • HP Insight Remote Support 7.2 Upgrade Guide
  • HP Insight Remote Support 7.2 Installation and Configuration Guide
NOTE: Certain monitored clients cannot communicate using the TLS protocol. These clients may require a firmware update to enable communication with the Hosting Device using the TLS protocol. Disabling SSLv3 on the HP Insight Remote Support Hosting Device may result in loss of communication with such clients. Check with your HP Support Representative to determine if your monitored devices can communicate using TLS 1.x prior to disabling SSLv3 to ensure continued communications with HP Insight Remote Support.

Step 1: Update the HP Insight Remote Support Version 7.2 Client:

As an administrator, log on to the Insight Remote Support user interface.
  1. Access the Administrator Settings page
  2. Click the Software Updates tab
  3. Select Insight Remote Support version 7.2.0.0026 (or later)
  4. Click INSTALL and follow the prompts

Step 2: Disable SSLv3 on Hosting Device (Caution: see Note above)

As an Administrator, log on to the Hosting Device
  1. Open a command window
  2. Run the following commands:
    • rsadmin config -set uca.listeners.excludeprotocols=SSLv3
    • Net stop hprsmain
    • Net start hprsmain
  3. Close the command window and log off

HISTORY 
Version:1 (rev.1) - 2 February 2014 Initial release

Third Party Security Patches: Third party security patches that are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy.

Support: For issues about implementing the recommendations of this Security Bulletin, contact normal HP Services support channel. For other issues about the content of this Security Bulletin, send e-mail to security-alert@hp.com.

Report: To report a potential security vulnerability with any HP supported product, send Email to: security-alert@hp.com

Subscribe: To initiate a subscription to receive future HP Security Bulletin alerts via Email:http://h41183.www4.hp.com/signup_alerts.php?jumpid=hpsc_secbulletins

Security Bulletin Archive: A list of recently released Security Bulletins is available here:https://h20564.www2.hp.com/portal/site/hpsc/public/kb/secBullArchive

Software Product Category: The Software Product Category is represented in the title by the two characters following HPSB.

3C = 3COM 
3P = 3rd Party Software 
GN = HP General Software 
HF = HP Hardware and Firmware 
MP = MPE/iX 
MU = Multi-Platform Software 
NS = NonStop Servers 
OV = OpenVMS 
PI = Printing and Imaging 
PV = ProCurve 
ST = Storage Software 
TU = Tru64 UNIX 
UX = HP-UX

©Copyright 2015 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.