Document ID: KM02993381 (c04553458)
Release Date: 2015-02-02
Last Updated: 2015-02-02
Potential Security Impact: Remote disclosure of information
Source: Hewlett-Packard Company, HP Software Security Response Team
A potential security vulnerability has been identified with HP Insight Remote Support v7 Clients running SSLv3 which may affect WBEM, WS-MAN and WMI connections from monitored devices to an HP Insight Remote Support Hosting Device, such as an HP Insight Remote Support Central Management Server (CMS) .
This is the SSLv3 vulnerability known as "Padding Oracle on Downgraded Legacy Encryption" also known as "Poodle", which could be exploited remotely to allow disclosure of information. HP Insight Remote Support 7.2 allows the Hosting Device administrator to disable SSLv3 ciphers. Some monitored devices may require an update to support TLS encryption, while others may not support TLS encryption at all. Disabling SSLv3 on the hosting device can result in loss of communication with such monitored devices. HP has provided the ability to address POODLE in the Insight Remote Support 7.2 release, but disabling SSLv3 requires the Hosting Device administrator to take specific actions to address this vulnerability.
- CVE-2014-3566 (SSRT101854)
SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
- HP Insight Remote Support version 7 clients prior to version 7.2
For a PGP signed version of this security bulletin please write to: email@example.com
All HP Insight Remote Support v7 clients prior to version 7.2 are vulnerable to this exploit. HP provides the ability to manually disable SSLv3 connections to the Hosting Device in the 7.2 client. Please refer to the following HP Insight Remote Support 7.2 documents for instructions on how to migrate to HP Insight Remote Support 7.2.
- HP Insight Remote Support 7.2 Upgrade Guide
- HP Insight Remote Support 7.2 Installation and Configuration Guide
Step 1: Update the HP Insight Remote Support Version 7.2 Client:
- Access the Administrator Settings page
- Click the Software Updates tab
- Select Insight Remote Support version 7.2.0.0026 (or later)
- Click INSTALL and follow the prompts
Step 2: Disable SSLv3 on Hosting Device (Caution: see Note above)
- Open a command window
Run the following commands:
- rsadmin config -set uca.listeners.excludeprotocols=SSLv3
- Net stop hprsmain
- Net start hprsmain
- Close the command window and log off
Version:1 (rev.1) - 2 February 2014 Initial release
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System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.
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