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Summary
Question
When adding Logger running in a L7500 appliances the web UI shows a pop-up window with the error message
"Error
Certificate download failed.
Error: 500 Internal Server Error The call failed on the server; see server log for details."
The arcmc_web.log shows the error message below:
[2017-10-13 08:45:24,662][ERROR][AddHostServiceImpl][auditFailure][428A1BABE849A258BFE207472D640CB9][ajp-bio-127.0.0.1-8009-exec-9] Error encountered while adding host "Logger_that_can't_be_added" Exception: java.lang.Exception: Request timed out.
Answer
Adding the Logger Appliances as "Software Form Factor" instead of "Appliance without Local Connectos" resolved the issue.