NV insights Report will Not Generate - 59096 - #kla#

Hi HP,I have a customer who is using LoadRunner 12.53 Patch 4. He has a TruClient script (Firefox emulation) and he is trying to generate an NV Insights report from a scenario run. The report generates fine from VuGen. The NV components are installed (he is testing on one machine with a full installation of LR). We restarted the NV Service and have tried multiple runs in the Controller.When he runs his scenario, he has selected monitoring by Group and selected a built in profile (we tried multiple built in profiles). The two NV users appear and the scenario seems to run fine but there are two errors at the end of the scenario:Failed to generated NV report for group: sp10_sd_searchdirectory_nv1Network Virtualization Analytics report generation failedI collected the log files from NV (attached to this case) and the error in the log files indicates an unrecognized file format when it is trying to do analysis:ANALYZE GET RESULT FINISHED **************2017-09-18 14:01:43,261 [pool-21-thread-1] INFO com.shunra.analyticsserver.core.AnalyzerAdapterImpl - Loading Analytics Express as external process process2017-09-18 14:01:43,267 [pool-21-thread-1] INFO com.shunra.core.JavaProcess - Starting external process2017-09-18 14:01:43,778 [main] INFO com.shunra.analyzerexpress.analysis.AnalyticsRunner - Starting Analytics as external process2017-09-18 14:01:43,858 [pool-21-thread-1] INFO com.shunra.core.JavaProcess - External process finsihed2017-09-18 14:01:43,866 [pool-21-thread-1] ERROR com.shunra.analyticsserver.core.AnalyzerAdapterImpl - For input string: "AnalyzerExpress.Resources.unrecognizedFileFormat"2017-09-18 14:01:43,870 [pool-21-thread-1] ERROR com.shunra.core.analysis.analysisexpress.scheduling.AnalysisExpressJob - For input string: "AnalyzerExpress.Resources.unrecognizedFileFormat"com.shunra.analyzerexpress.analysis.AnalysisException: For input string: "AnalyzerExpress.Resources.unrecognizedFileFormat" at com.shunra.analyticsserver.core.AnalyzerAdapterImpl.analyze(Unknown Source) at com.shunra.core.analysis.analysisexpress.scheduling.AnalysisExpressJob.doTask(Unknown Source) at com.shunra.core.analysis.analysisexpress.scheduling.AnalysisExpressJob.run(Unknown Source) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:744)2017-09-18 14:01:46,166 [Dispatcher-0] INFO com.shunra.webservices.analysisexpress.AnalysisExpressHandler - ******ANALYZE GET RESULT**************Please let me know if you have any insight into this issue or how to fix it.