System maintenance scheduled for August 12, 2017

  • KM02895488
  • 31-Jul-2017
  • 31-Jul-2017

Summary

There will be system maintenance conducted on Saturday Aug 12, 2017. Beginning at 8am ET and lasting until approximately 1pm ET (1800 UTC).

Reference

Action
If you are in need of support during this time frame please use our chat feature located on Software Support Online (SSO).
 
Details
There will be system maintenance conducted on Saturday Aug 12, 2017.  Beginning at 8am ET and lasting until approximately 1pm ET (1800 UTC).
During this maintenance window we will deliver support via our chat feature on Software Support Online.  Via chat you can reach an agent who can log your request and ensure an engineer responds in a timely manner.  An assigned engineer will call you back and work with you to resolve the issue.  Access to other features on SSO will be limited during this maintenance.
Once the maintenance is completed you will receive a support request ID via email and all other features of SSO will be returned.

Thank you for your patience during this maintenance window.

Regards,
Software Support