Service Manager 9.3x Extension of Committed Suppport

Micro Focus is committed to providing the highest level of customer care to you while you determine your future strategy for Service Manager 9.3x, and will provide support as indicated by the dates listed below.

Key program dates listed below for Service Manager 9.3x are based on the time based support lifecycle process under which end of support dates are announced as new product versions are released. Our goal is to provide you with a clear visibility into the support time line of software products, enabling you to use this information to plan, test, and deploy new product versions. For more information, check our Business Support Agreement.

The End of Committed Support date will be extended from November 30, 2018 to November 30, 2019.  Customers with an active subscription will continue to receive Committed Support without interruption or price uplift until November 30, 2019. The End of Extended Support date will be extended from November 30, 2019 to November 30, 2020. The End of Self-Help Support with Rights To New Versions date remains unchanged.

By extending Committed Support for Service Manager 9.3x we provide our customers time to benefit from upgrading to the latest Service Manager Automation version or evolve to the new container based Micro Focus Service Management Automation X suite.

We have an Upgrade Factory that can provide initial upgrade assessment to qualified customers at no additional cost. While this service is dependent on our resource availability, we would encourage you to consider having this assessment done to ease your upgrade effort. If you are interested in seeing if you qualify for this free assessment, you can send an email to sm-upgrade@microfocus.com. Further, our team can offer guidance for your transition to SMAX when you contact SMA Evolution Help at sma.evolution.help@microfocus.com.