Archived Content: This information is no longer maintained and is provided "as is" for your convenience.
Summary
The Service Request ID with the format of 53xxxxxxxx will change to a new format beginning July 29, 2017. The new format will be SDxxxxxxxx.
Reference
Details
Due to required systems changes as we prepare for the spin-merge with Micro Focus the service request ID will change. The current ID is a ten character numeric number beginning with 53. The new ID will be a ten character alphanumeric number beginning with SD followed by eight digits.
· Current ID: 53xxxxxxxx
· New ID: SDxxxxxxxx
What you need to know:
· Beginning July 29, new service requests will reflect the new SDxxxxxxxx format.
· Current IDs will continue to be recognized and will not be converted to the new format.
· Both current and new IDs will be visible on Software Support Online.
· Current support processes will not change.
· There are no actions you need to take due to this change in format.
For current information about the HPE Software / Micro Focus spin-merger please follow this link. For the original press release announcing the spin-merger follow this link.
Regards,
Software Support