License file does not support this version. IQ requires a license version of 2016.0617 or greater but only licenses for previous releases are available.

Document ID:KM02851521
Creation Date:30-Jun-2017
Modified Date:30-Jun-2017
- Micro Focus Products:
  network node manager ispi performance for metrics 10.20

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

If perfspi.iqmsg presents the following errors below : 04/07 17:13:54. 0000000000 Checked out support-graced license for 8 IQ_CORE (2015.08180/permanent/191A FE4E 2E65 4398). 04/07 17:13:54. 0000000000 Failed to obtain license(s) for IQ_CORE feature from license file(s) or server(s) 04/07 17:13:54. 0000000000 License file does not support this version. IQ requires a license version of 2016.0617 or greater but only licenses for previous releases are available. If you are entitled to use this version of IQ then check for updates at the Sybase Product Download Center and regenerate and deploy your license updates.

Error

"License file does not support this version. IQ requires a license version of 2016.0617 or greater but only licenses for previous releases are available." in perfspi.iqmsg log file

Fix

Get the Hotfix from Support. This defect is track as QCCR1B153370 would be fixed in upcoming patch of NPS10.20 version.