Removal of HP branded media SKUs for Software Products

  • KM02798074
  • 23-May-2017
  • 25-Jul-2017

Archived Content: This information is no longer maintained and is provided "as is" for your convenience.


HP Branded versions products included in this communication: HP Network Virtualization for Mobile, HP Real User Monitor, HP Diagnostics, HP SiteScope, HP Business Process Monitor, HP Application Performance Management.


Program Overview


Hewlett Packard Enterprise is announcing the removal of HP branded media SKUs as part of the separation of HP Inc. and Hewlett Packard Enterprise. For customers with currently downloaded and installed media, there is no action required at this time.

Customers on active support for these versions can continue to buy additional licenses and will be supported until the dates that were communicated previously on SSO.

Product Versions Included

HP Network Virtualization for Mobile


HP Real User Monitor (RUM)
9.2x & 9.3x

HP Diagnostics

9.2x & 9.3x

HP SiteScope

11.2x & 11.3x

HP Business Process Monitor (BPM)

9.2x & 9.3x
HP Application Performance Management (Formerly HP Business Service Management)
9.2x & 9.3x

Please note that this is not a product obsolescence, we are simply removing all the media SKUs corresponding to the product versions listed above. HPE is committed to providing the highest level of customer care to all our customers. New versions of these products will be released in the near future.

Key program dates listed below are based on HPE’s time-based support policy under which end-of-support dates are announced as new product versions are released. Our goal is to provide you with a clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions. For more information, check our Software Support Policy.



Key Program Dates

Date Details
Jun 15, 2017 Support Customer Notification of End of Sale
Aug 14, 2017 End of Sale of Media SKUs (no longer orderable or available for purchase)


Program Documentation


» Support Dates per Product (.PDF)*

This End of Sale date is covered by version 5.1 of the HPE Supported Version Policy; see Definitions of terms.


* Requires Adobe Acrobat Reader.
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