HP GlancePlus, HP GlancePlus Pak, HP Operations Agent, HP Infrastructure SPIs, and HP Performance Agent 11.1x

  • KM02796521
  • 19-May-2017
  • 21-Feb-2018

Summary

Replacement of HP branded media SKUs as part of the separation of HP Inc. and Hewlett Packard Enterprise for HP GlancePlus, HP GlancePlus Pak, HP Operations Agent, HP Infrastructure SPIs, and HP Performance Agent.

Reference

 

Program Overview

 

Hewlett Packard Enterprise (HPE) is announcing the replacement of HP branded media SKUs as part of the separation of HP Inc. and Hewlett Packard Enterprise for HP GlancePlus, HP GlancePlus Pak, HP Operations Agent, HP Infrastructure SPIs, and HP Performance Agent. For customers with currently downloaded and installed media, there is no action required at this time. Please be aware that at the time of next support renewal, your support contract will reflect the new HPE branded SKUs.

All HP GlancePlus, HP GlancePlus Pak, HP Operations Agent, HP Infrastructure SPIs, and HP Performance Agent customers with an active support contract are eligible to update to HPE GlancePlus, HPE GlancePlus Pak, HPE Operations Agent, HPE Infrastructure SPIs, and HPE Performance Agent 12.0x. The End of Committed Support, End of Extended Support and End of Self-Help Support with Rights to New Versions dates were announced previously on Software Support Online.

Customers on active support for version 11.1x can continue to buy additional licenses and will be supported until the dates that were communicated previously on SSO.

Key program dates listed below for HP GlancePlus, HP GlancePlus Pak, HP Operations Agent, HP Infrastructure SPIs, and HP Performance Agent are based on HPE’s time-based support policy under which end-of-support dates are announced as new product versions are released. Our goal is to provide you with a clear visibility into the support time-line of software products, enabling you to use this information to plan, test, and deploy new product versions. For more information, check our Software Support Policy.

 

 

Key Program Dates

 
Date Details
Jun 1, 2017 Support Customer Notification of End of Sale
Aug 1, 2017 End of Sale of Media SKUs (no longer orderable or available for purchase)

Previously Announced Support Timeline:

Sep 30, 2017 End of Committed Support for HP GlancePlus, HP GlancePlus Pak, HP Operations Agent, HP Infrastructure SPIs, and HP Performance Agent 11.1x
Sep 30, 2019 End of Extended Support for HP GlancePlus, HP GlancePlus Pak, HP Operations Agent, HP Infrastructure SPIs, and HP Performance Agent 11.1x

Sep 30, 2023

End of Self-Help Support with Rights to New Versions for HP GlancePlus, HP GlancePlus Pak, HP Operations Agent, HP Infrastructure SPIs, and HP Performance Agent 11.1x
 

 

Program Documentation

 

» Customer Letter (.PDF)*
» Customer FAQ (.PDF)*

This End of Sale date is covered by version 5.1 of the HPE Supported Version Policy; see Definitions of terms.

 

 
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