LR vugen is not recording events from browser

  • KM02795852
  • 18-May-2017
  • 18-May-2017

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

LR vugen is able to lunch the browser but no events are recorded.

Error

LR vugen is able to lunch the browser but no events are recorded.

Cause

Avecto tool is installed on same machine.

• Avecto Privilige guard application inserts itself in every process running on the computer and listens to all the network traffic. In a sense it is very similar to LR's work.
• Thus both, LR and Aveco cannot be together at the same time inside the Internet Explorer.
• One of them will listen to all the traffic while other will not work properly.

Fix

Uninstall Avecto from vugen machine.