HP Data Protector 9.08 cannot read from device ( JSONizer error: CRC failure)

  • KM02793627
  • 16-May-2017
  • 03-Jul-2017

Summary

Restore attempt of hpux objects fail with cannot read from device (JSONizer error: CRC failure )

Error

HP Data Protector 9.08
Backup to StoreOnce catalyst of hpux objects
 
Issue:Restore attempt of hpux filesystem objects fails  with :
 
[Major] From: RMA@abcd "DC_Unix_xyz[GW 2564:0:532443951933574231]" Time: 3/04/2017 13:53:41
[90:103] [6:679317638] Stored/Computed CRC mismatch => block corrupted
 
[Major] From: RMA@abcd "DC_Unix_xyz [GW 2564:0:532443951933574231]" Time: 3/04/2017 13:53:41
[90:52] \\storeonce1\DC_Unix\3347870a_58ce56af_1020_1f18
Cannot read from device (JSONizer error: CRC failure)
 
The same backup was also copied to tape , restoring of the same object from tape went fine.
Also after export/import of the b2d media ,restore went fine.

Cause

Cause: The backup was taken with log level "LOG FILES"       ( default is "LOG ALL")

It seems that StoreOnce requires LOG_ALL to record proper per-item offsets to allow correct positioning, as jsonizer does not have catalog segments per set.

This is not documented

Fix

This behaviour will be documented :

 

here is the example how Online Help will be updated :
=============================================
Online Help: F1: Filesystem/Disk Image Options - Other (right click on backup spec -> Options tab -> Filesystem Option section -> Advanced -> Other tab -> Help)
Logging section:
OLD TEXT:
(not available for disk image backup)
NEW TEXT:
(Not available for disk image backup. For B2D devices, only No Log and Log All are applicable.)
Logging pop-up:
OLD TEXT:
Logging levels are not available for disk image backup.
NEW TEXT:
Logging levels are not available for disk image backup. For B2D devices, only No Log and Log All are applicable.