CMX prevents users from renaming or saving Microsoft Office files

  • KM02791487
  • 10-May-2017
  • 10-May-2017

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

CMX prevents users from renaming or saving Microsoft Office files while the file is being backed up or sync.

Error

Message will be seen by Windows when renaming the file. Error seen from MS Office when saving a file.

Cause

When a file is saved in MS Office, a temp file is created. This conflicted with the CMX agent.

Fix

Issue has been fixed in CMX version 4.0.5 with issue TT-16473