Connect-it, when the Adminstrator is logoff, Connect-it will fail due to garbadge code

  • KM02790239
  • 09-May-2017
  • 09-May-2017

Summary

At customer's environment, Service Manager and Connet-It are installed at the same server. They are using a command batch file to run CIT. They found, when the Administrator of this server is login, everything runs fine, but when Administrator is logoff, CIT will failed due to garbage code.

Error

At customer's environment, Service Manager and Connet-It are installed at the same server.
They are using a command batch file to run CIT.
They found, when the Administrator of this server is login, everything runs fine, but when Administrator is logoff, CIT will failed due to garbage code.

errors from CIT log:
2017/XX/XX XX:XX:4.702 0 4 Checking consistency of consumed document type 'export_mail_title (export_mail_titleDst)'...
2017/XX/XX XX:XX:4.702 3 1 (16384) Name '繝。繝シ繝ォ莉カ蜷・ is not defined in element 'export_mail_title'.
2017/XX/XX XX:XX:4.702 3 1 (16384) Name '騾 ∽ソ。譌・譎・ is not defined in element 'export_mail_title'.
2017/XX/XX XX:XX:4.702 3 1 (16384) Name '蜿 門セ礼オ先棡' is not defined in element 'export_mail_title'.
2017/XX/XX XX:XX:19.796 0 1 (-53) One or more connectors could not be opened. Unable to execute the scenario.
2017/XX/XX XX:XX:19.812 0 4 Operation completed (RC=-53)

Fix

After confirming with lab, this issue might be caused by the charset that CIT can fetch is different, while the Administrator of server is login and logoff.
This issue is on OS side.
At CIT side, we can use the following workaround to fix the garbage code.

1. At text connector, change the value of "Code Page to use" from "automatic" to "UTF-8".
2.change the configuration of DSC file from Japanese to English, like following:
   
{ String 取込結果    { String "Process Result"
   
UserType=Default ⇒  UserType=Default
    
ColumnWidth=4      ColumnWidth=14
   
}            }