Windows Blue Screen with Xerox DocuShare

  • KM02789766
  • 08-May-2017
  • 08-May-2017

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.


On Windows-based computers, resolved the problem with the Agent's filter driver that caused a Windows blue screen error when the user saved Microsoft Office documents managed by Xerox DocuShare. (TT-21857).


Windows blue screen error


CMX filter driver caused conflict with Xerox DocuShare


Upgrade to 4.0.5 where the filter driver, which continuously listens for file changes and informs the Agent of

them, no longer interferes with Xerox DocuShare's management of files.