Tips for troubleshooting SSO related issue if SSL connection is working

Three possible root cause for this issue

1- isCustomAuthenticationUsed should be set to false in the web.xml file
2- tomcatAuthentication="false" should be set in the tomcat server.xml
3- Webserver such as apache not sending the remote user authentication information to the webserver

Root cause 1:
• Stop tomcat
• Locate the web.xml file from the <tomcat>\webapps\webtier\WEB-INF folder
• Set isCustomAuthenticationUsed  to false
• Save and restart tomcat

Root cause 2:
• Stop tomcat
• Locate the server.xml file from the <tomcat>\conf folder
• Do the following change:
• from
<Connector port="8009" protocol="AJP/1.3" redirectPort="8443" />
• to
<Connector port="8009" tomcatAuthentication="false" protocol="AJP/1.3" redirectPort="8443" />

Root cause 3:
• Stop tomcat
• Upload the attached diagnostic.jsp file into the tomcat webtier folder (<tomcat>\webapps\webtier)
• Delete tomcat cache (<tomcat>\webapps\work)

If you are using 950 or higher.
• locate the application-context.xml file from: <tomcat>\webapps\webtier\WEB-INF\classes
Search this entry <sec:filter-chain pattern="/goodbye.jsp" filters="none"/> and next line add this entry:
<sec:filter-chain pattern="/diagnostic.jsp" filters="none"/>
• Restart tomcat

If you are using SM94x
• locate the application-context.xml file from: <tomcat>\webapps\webtier\WEB-INF\classes
• search this entry: /goodbye.jsp=#NONE# and next line add this entry:
/diagnostic.jsp=#NONE#
• Restart tomcat

• Access the webtier via the following URL: http://xxxx/webtier/diagnostic.jsp
Result: The diagnostic.jsp script will run a script which will help to confirm whatever or not the remote user authentication data is send to tomcat
If you get the message: "Not authenticated - webserver is not sending remote user info to the application server" then a review of all your apache configuration files is required