DP 9.05/9.08 CM Patch update error

  • KM02782991
  • 27-Apr-2017
  • 25-Mar-2021

Summary

ISSUE : DP 9.05/9.08 CM Patch update error [Critical] ?????? version A.09.00 -?????patch A.09.08 for series gpl/x86_64/linux-x86-64 is not supported or tape missing.

Error

ISSUE : DP 9.05/9.08 CM Patch update error

[Critical] ?????? version A.09.00 -?????patch A.09.08 for series gpl/x86_64/linux-x86-64 is not supported or tape missing.

CM RHEL 6.5 x86_64
GUI windows 2008 R2

[root@PROD-CM-SERVER DP_source_0417]# omnicheck -patches -host PROD-CM-SERVER
Patch level         Patch description
===========================================
DPUX_20000/DPLNX_20000 (A.09.08) Core Component
DPUX_20000/DPLNX_20000 (A.09.08) Core of Integrations component
DPUX_00167/DPLNX_00456 (A.09.05_106) Cell Manager Component      <=====================
DPUX_20002/DPLNX_20002 (A.09.08) Disk Agent
DPUX_20003/DPLNX_20003 (A.09.08) General Media Agent
DPUX_20004/DPLNX_20004 (A.09.08) User Interface
DPUX_20007/DPLNX_20007 (A.09.08) Virtual Environment Integration
DPUX_20006/DPLNX_20006 (A.09.08) Automatic Disaster Recovery
DPUX_20008/DPLNX_20008 (A.09.08) VMware Granular Recovery Extension Agent
DPUX_20005/DPLNX_20005 (A.09.08) English Documentation (Guides, Help)
DPUX_20000/DPLNX_20000 (A.09.08) Pegasus Libraries
DPUX_20000/DPLNX_20000 (A.09.08) Core Technology Stack
DPUX_00167/DPLNX_00456 (A.09.05_106) Cell Server Technology Stack       <=====================
DPUX_00167/DPLNX_00456 (A.09.05_106) Application Server Technology Stack     <=====================
DPUX_00167/DPLNX_00456 (A.09.05_106) Web Services           <=====================
DPUX_00167/DPLNX_00456 (A.09.05_106) Java Runtime Environment Technology Stack    <=====================
DPUX_00167/DPLNX_00456 (A.09.05_106) Job Control Engine Service Dispatcher     <=====================
DPUX_00167/DPLNX_00456 (A.09.05_106) Job Control Engine Service Registry     <=====================
Number of patches found: 18.
Generated at: 2017-04-17 10:41:23
######################################################


Install patch bundle 9.08 on the Linux CM/IS

omnisetup.sh -bundleadd b908

#####################################
[root@PROD-CM-SERVER DP908]# ./omnisetup.sh -bundleadd b908
Installing  Data Protector A.09.08
The patch bundle b908 is already installed. Reinstalling the bundle will
only install the patches that are part of the bundle but currently not available in
the system. Do you want to continue with the installation? (Y/N)
y
Installation Successful
#############################################


but they have a PUSH INSTALL ERROR - unable to update CM patches

[Normal]  Starting installation session on Monday, April 17, 2017, 11:44:38 AM...
[Normal]  Getting list of clients for installation...
[Normal]  Connecting to client PROD-CM-SERVER...
[Normal]  Client PROD-CM-SERVER (Linux 2.6.32-431.el6.x86_64) OK.
[Normal] <PROD-CM-SERVER>  Starting installation/update for client system PROD-CM-SERVER at Monday, April 17, 2017, 11:44:40 AM.
[Normal] <PROD-CM-SERVER>  Updating Core Component
[Normal] <PROD-CM-SERVER>  Update of Core Component succeeded.
[Normal] <PROD-CM-SERVER>  Updating Core Technology Stack
[Normal] <PROD-CM-SERVER>  Update of Core Technology Stack succeeded.
[Normal] <PROD-CM-SERVER>  Updating Core of Integrations component
[Normal] <PROD-CM-SERVER>  Update of Core of Integrations component succeeded.
[Normal] <PROD-CM-SERVER>  Updating Pegasus Libraries

[Critical] <PROD-CM-SERVER>  Pegasus Libraries version A.09.00 -pegasuspatch A.09.08 for series gpl/x86_64/linux-x86-64 is not supported or tape missing.
[Warning] <PROD-CM-SERVER>  Update of Pegasus Libraries failed!
   
[Normal] <PROD-CM-SERVER>  Updating Pegasus Libraries
[Normal] <PROD-CM-SERVER>  Update of Pegasus Libraries succeeded.

[Normal] <PROD-CM-SERVER>  Updating Disk Agent
[Critical] <PROD-CM-SERVER>  Disk Agent version A.09.00 -dapatch A.09.08 for series gpl/x86_64/linux-x86-64 is not supported or tape missing.
[Warning] <PROD-CM-SERVER>  Update of Disk Agent failed!
   
.
.
.
[Normal] <PROD-CM-SERVER>  Updating English Documentation (Guides, Help)
[Critical] <PROD-CM-SERVER>  English Documentation (Guides, Help) version A.09.00 -docspatch A.09.08 for series gpl/x86_64/linux-x86-64 is not supported or tape missing.
[Warning] <PROD-CM-SERVER>  Update of English Documentation (Guides, Help) failed!
   
[Normal] <PROD-CM-SERVER>  Update of client system PROD-CM-SERVER completed.
[Normal]  Installation session finished on Monday, April 17, 2017, 11:45:00 AM.

===========================================================================
                      Session completed with errors!
============================================================================

Cause

The file “/opt/omni/.b908_Patch” reports that “DPLNX_20001:CS_Patch-A.09.00-12” is installed on system but the commands “rpm -qg Data-Protector” and “/opt/omni/bin/omnicheck -patches” shows that it is not installed.

Fix

Run these CLI to check real status of patch bundle

# rpm -qg Data-Protector
# cat /opt/omni/.b908_Patch
# /opt/omni/bin/omnicheck -patches

The file “/opt/omni/.b908_Patch” reports that “DPLNX_20001:CS_Patch-A.09.00-12” is installed on system but the commands “rpm -qg Data-Protector” and “/opt/omni/bin/omnicheck -patches” shows that it is not installed.

To solve this issue, execute the following steps:

•     Remove “DPLNX_20001:CS_Patch-A.09.00-12” line from “/opt/omni/.b908_Patch” file.

root@PROD-CM-SERVER:~ [root@PROD-CM-SERVER ~]# cat /opt/omni/.b908_Patch
DPLNX_20000:CORE_Patch-A.09.00-12
DPLNX_20001:CS_Patch-A.09.00-12       <<<<<<<<<<<<<<<<<<<<<<<<<< remove this line
DPLNX_20002:DA_Patch-A.09.00-12
DPLNX_20003:MA_Patch-A.09.00-12
DPLNX_20004:CC_Patch-A.09.00-12
DPLNX_20005:DOCS_Patch-A.09.00-12
DPLNX_20006:AUTODR_Patch-A.09.00-12
DPLNX_20007:VEPA_Patch-A.09.00-12
DPLNX_20008:VMWGRE_Patch-A.09.00-12
DPLNX_20009:NETAPP_Patch-A.09.00-12
DPLNX_20010:SMISA_Patch-A.09.00-12
DPLNX_20011:DB2_Patch-A.09.00-12
DPLNX_20013:EMC_Patch-A.09.00-12
DPLNX_20014:SAPHANA_Patch-A.09.00-12
DPLNX_20015:SODA_Patch-A.09.00-12
DPLNX_20016:SSEA_Patch-A.09.00-12
DPLNX_20018:EMCVNX_Patch-A.09.00-12
DPLNX_20019:EMCVMAX_Patch-A.09.00-12
DPLNX_20020:MYSQL_Patch-A.09.00-12
DPLNX_20021:SYBASE_Patch-A.09.00-12
DPLNX_20022:SAPDB_Patch-A.09.00-12
DPLNX_20023:ORACLE8_Patch-A.09.00-12
DPLNX_20027:LOTUS_Patch-A.09.00-12
DPLNX_20028:POSTGRESQL_Patch-A.09.00-12

Save and close after making changes.

•     Start DP 9.08 installation again. This should install missing CS patch.

omnisetup.sh -bundleadd b908

 

This should resolve the issue - results is as follows

[root@PROD-CM-SERVER DP908]# ./omnisetup.sh -bundleadd b908
Installing  Data Protector A.09.08
The patch bundle b908 is already installed. Reinstalling the bundle will
only install the patches that are part of the bundle but currently not available in
the system. Do you want to continue with the installation? (Y/N)
y

The CS patch is getting installed.
Data Protector services needs to be stopped
Do you want to stop the services or exit the installation? (Y/E)
y
Stopping the Data Protector services
HPE Data Protector services successfully stopped.

Installing DPLNX_20001.rpm ...
Preparing...                ########################################### [100%]
NOTE:    HPE Data Protector services successfully stopped.
     Backing up MR files
   1:CS_Patch               ########################################### [100%]
Merging global file.
Updating Internal Database.
HPE Data Protector services successfully started.

DONE!
DONE!
DONE!
Deploying /opt/omni/bin/components/jce-serviceregistry.war...
Finished deploying /opt/omni/bin/components/jce-serviceregistry.war.
Deploying /opt/omni/sbin/as/dp-scgui.ear...
Finished deploying /opt/omni/sbin/as/dp-scgui.ear.
Deploying /opt/omni/sbin/as/DPOptionsEditor.war...
Finished deploying /opt/omni/sbin/as/DPOptionsEditor.war.
Deploying /opt/omni/bin/components/dp-jobexecutionengine-backup.war...
Finished deploying /opt/omni/bin/components/dp-jobexecutionengine-backup.war.
Deploying /opt/omni/bin/components/dp-jobexecutionengine-consolidation.war...
Finished deploying /opt/omni/bin/components/dp-jobexecutionengine-consolidation.war.
Deploying /opt/omni/bin/components/dp-jobexecutionengine-copy.war...
Finished deploying /opt/omni/bin/components/dp-jobexecutionengine-copy.war.
Deploying /opt/omni/bin/components/dp-jobexecutionengine-verification.war...
Finished deploying /opt/omni/bin/components/dp-jobexecutionengine-verification.war.
Deploying /opt/omni/bin/components/dp-webservice-server.war...
Finished deploying /opt/omni/bin/components/dp-webservice-server.war.
Deploying /opt/omni/bin/components/dp-loginprovider.war...
Finished deploying /opt/omni/bin/components/dp-loginprovider.war.
Deploying /opt/omni/bin/components/jce-dispatcher.war...
Finished deploying /opt/omni/bin/components/jce-dispatcher.war.
Deploying /opt/omni/bin/components/dp-gui.war...
Finished deploying /opt/omni/bin/components/dp-gui.war.
Deploying /opt/omni/bin/components/dp-scheduler-gui.war...
Finished deploying /opt/omni/bin/components/dp-scheduler-gui.war.
Application Server HTTPS protocol configuration succeeded.
Application Server HTTPS ciphers configuration succeeded.
HPE Data Protector services successfully stopped.

Starting the Data Protector Services
HPE Data Protector services successfully started.

Installation Successful.
[root@PROD-CM-SERVER DP908]# omnisv status
    ProcName      Status  [PID]
===============================
    crs         : Active  [19372]
    mmd         : Active  [19370]
    kms         : Active  [19371]
    hpdp-idb    : Active  [19196]
    hpdp-idb-cp : Active  [19367]
    hpdp-as     : Active  [19399]
    omnitrig    : Active
    Sending of traps disabled.
===============================
Status: All Data Protector processes/services up and running.

 

[root@PROD-CM-SERVER DP908]# omnicheck -patches -host PROD-CM-SERVER
Patch level         Patch description
===========================================
DPUX_20000/DPLNX_20000 (A.09.08) Core Component
DPUX_20000/DPLNX_20000 (A.09.08) Core of Integrations component
DPUX_20001/DPLNX_20001 (A.09.08) Cell Manager Component
DPUX_20002/DPLNX_20002 (A.09.08) Disk Agent
DPUX_20003/DPLNX_20003 (A.09.08) General Media Agent
DPUX_20004/DPLNX_20004 (A.09.08) User Interface
DPUX_20007/DPLNX_20007 (A.09.08) Virtual Environment Integration
DPUX_20006/DPLNX_20006 (A.09.08) Automatic Disaster Recovery
DPUX_20008/DPLNX_20008 (A.09.08) VMware Granular Recovery Extension Agent
DPUX_20005/DPLNX_20005 (A.09.08) English Documentation (Guides, Help)
DPUX_20000/DPLNX_20000 (A.09.08) Pegasus Libraries
DPUX_20000/DPLNX_20000 (A.09.08) Core Technology Stack
DPUX_20001/DPLNX_20001 (A.09.08) Cell Server Technology Stack
DPUX_20001/DPLNX_20001 (A.09.08) Application Server Technology Stack
DPUX_20001/DPLNX_20001 (A.09.08) Web Services
DPUX_20001/DPLNX_20001 (A.09.08) Java Runtime Environment Technology Stack
DPUX_20001/DPLNX_20001 (A.09.08) Job Control Engine Service Dispatcher
DPUX_20001/DPLNX_20001 (A.09.08) Job Control Engine Service Registry
Number of patches found: 18.
Generated at: 2017-04-26 08:56:48