Slow performance and Errors after installing 10.22 CUP2

  • KM02749692
  • 09-Mar-2017
  • 10-Aug-2018

Summary

After installing Ucmdb 10.22 CUP 2 the UI is slow and the UCMDB server needed to be restarted.

Error

Performance issues gradually incresed after installing UCMDB 10.22 CUP2
Error messages associated with Touch mechanism

Cause


Value of the Is_touched column is always Y after reruning a job which caused "Last Access Time" always updated with touch interval.

Fix

Memory issues and slow performance appear to be related to the CUP 2 issue

I have recommended in the short term to upgrade to UCMDB cup 5

CUP 2 has an issue related to the touch mechanism.
This causes both memory usage and database storage to increase.

CUP 3 was released to specifically address the issue. HPE issued a patch warning.
CUP5 Includes the fix of course, but also fixes several performance related problems and dispatch issues.


 UCMDB 10.22 CUP2 Patch Warning
Due to a post release issue found in UCMDB 10.22 CUP2, a patch warning has been published on SSO. A superseding 10.22 CUP3 will released this week to correct the behavior.

 

Fixed Defects for UCMDB 10.22 CUP3
The following table lists the defects that were fixed in the UCMDB 10.22 CUP3 release.

Global ID Problem Solution
QCCR1H109318 Value of the Is_touched column is
always Y after reruning a job which
caused "Last Access Time" always
updated with touch interval.
Fixed the issue by implementing a
code change. Now the value of the
Is_touched column is updated from
Y to N after touch.
QCCR1H108252 While users perform troubleshooting,
suddenly all credentials disappear from
the Universal Discovery console. This is
caused by multiple threads trying to
access domain probe data object at the
same time.
Fixed the concurrent modification
exception by implementing a code
change. Now UCMDB server works
properly when updating credentials.
QCCR1H108823 Sometimes
ArrayIndexOutOfBoundsException or
NullPointer exception occurs when jobs
are running.
Fixed the
ArrayIndexOutOfBoundsException
or NullPointer exception issue by
implementing a code change.