Unable to import an installation server

  • KM02716329
  • 01-Feb-2017
  • 01-Feb-2017

Summary

When attempting to import an installation server through the Data Protector GUI, I received the error : [12:1660] Import Installation Server failed.

Error

When attempting to import an installation server through the Data Protector GUI, I received the error :

      [12:1660] Import Installation Server failed.

When viewing the "Details" in the GUI, it shows the following :

* Please check that the Data Protector services on the Cell Manager computer are running.
* Also check that Data Protector Inet service on the remote computer is running
  (use: telnet <remote computer> 5555 to see if the service responds).
* Install that host as Data Protector Installation Server.

Cause

No problem was found with the Data Protector problem.

Fix

With support in a virtual room, the customer successfully imported the installation and no problem was found.