Backup to Amazon S3 fail

  • KM02715176
  • 31-Jan-2017
  • 31-Jan-2017

This document has not been formally reviewed for accuracy and is provided "as is" for your convenience.

Summary

Backup to Amazon S3 failing when overwrite existing files in the target directory selected

Error

[1072] 1/16/2017 2:24:19 AM [ERROR]    [6503816] Source file "xxx.yyy.zzz.vmx.011505000312.tmp" not found.
[1072] 1/16/2017 2:24:20 AM [ERROR]    MoveFile error during CopyFile, retry in 10s: Error making request with Error Code NotFound and Http Status Code NotFound. No further error information was returned by the service.
[1072] 1/16/2017 2:24:30 AM [ERROR]    MoveFile error during CopyFile, retry in 10s: Error making request with Error Code NotFound and Http Status Code NotFound. No further error information was returned by the service.
[1072] 1/16/2017 2:24:40 AM [ERROR]    MoveFile error during CopyFile, retry in 10s: Error making request with Error Code NotFound and Http Status Code NotFound. No further error information was returned by the service.
[1072] 1/16/2017 2:24:50 AM [ERROR]    MoveFile: Error making request with Error Code NotFound and Http Status Code NotFound. No further error information was returned by the service.
[1072] 1/16/2017 2:24:50 AM [ERROR]    Error moving file in Amazon S3: Error making request with Error Code NotFound and Http Status Code NotFound. No further error information was returned by the service.
[1072] 1/16/2017 2:24:50 AM [ERROR]    [6503816] [B2]: Cannot rename the file [dir_path] xxx.yyy.zzz/xxx.yyy.zzz.vmx.011505000312.tmp to [dir_path] xxx.yyy.zzz/xxx.yyy.zzz.vmx (Error moving file in Amazon S3: Error making request with Error Code NotFound and Http Status Code NotFound. No further error information was returned by the service.)

Cause

After updated to HPE VM Explorer® 6.3.001 backup task to Amazon S3 fails.
It failed when the option "if the target directory exist, overwrite existing files in the target directory" was selected and when there is already existing backup in the Amazon S3 bucket that needs overwritten ( the backup task runs fine when Amazon S3 bucket is empty ) .

Fix

Set the following options in backup specification :
Select “The target directory must not exist, it will be created.” and set the “Nbr. Of backups to keep” to 1.
On the target destination make sure that the {DATETIME} tag is present (target should be like: [dir_path] {VM}\{DATETIME}).
This way you would get the same output as the overwrite option.